Account Operations Specialist II (Manheim)
Manheim Dallas-Fort Worth · Riverside, CA · 1 mo ago
Management$24.09–$36.11/hrFull-time
We need to output HTML fragment with sections: Responsibilities, Qualifications, Work Environment, Benefits, Compensation (Pay). Also maybe Skills? The posting includes responsibilities, qualifications, work environment, benefits, compensation. Also maybe "Skills" not separate. We'll include headings for sections that have content.
We must not repeat job title. No Job ID. Remove boilerplate: EEO, etc. Also remove duplicated lines. Need to preserve all substantive info.
We need to format responsibilities as
- . The responsibilities text is long with repeated sentences; we need to deduplicate and keep all unique points. Let's parse responsibilities:
Original responsibilities block (with duplicates):
"Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
Proficiency with computer software including Microsoft Office applications and other internal business platforms.
Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
Perform any other duties assigned."
We need to deduplicate and produce concise bullet points covering all unique responsibilities.
Let's list unique responsibilities:
1. Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders.
2. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with internal and external stakeholders.
3. Coordinate sale vehicle run processes; maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
4. Build positive relationships with assigned clients; examine vehicles in the sales lineup to ensure standards and quality; complete estimates for reconditioning services to improve vehicle value; coordinate and approve reconditioning services; conduct condition reports and imaging audits to reduce risk of policy loss and goodwill expenses.
5. Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
6. Educate and act as liaison for clients on auction processes; recommend and/or upsell Manheim/CAI products and services based on client needs.
7. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
8. May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, while delivering exceptional customer service and resolving issues professionally.
9. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
10. Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
11. Proficiency with computer software including Microsoft Office applications and other internal business platforms.
12. Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors; actively participate in support of all safety activities aligned with Safety Excellence.
13. Perform any other duties assigned.
That seems comprehensive.
Now Qualifications:
Original qualifications block:
"Minimum: High School Diploma/GED and 3 years’ experience in a related field.OR the right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.Safe drivers needed; valid driver’s license required.Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. Preferred Self-starter with ability to work with minimal supervision preferred.Ability to handle multiple tasks simultaneously.Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.Excellent verbal and written skills preferred.Ability to operate vehicles with standard and automatic transmission is preferred.Prior experience in vehicle reconditioning and/or general auto body knowledge preferred."
We need to separate Minimum qualifications and Preferred qualifications.
Minimum:
- High School Diploma/GED and 3 years’ experience in a related field.
- OR any level of degree/certification beyond HS diploma/GED in a related discipline.
- OR 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Requires physical ability and mental acuity to execute duties successfully within required timeframes to meet business requirements.
Preferred:
- Self-starter with ability to work with minimal supervision.
- Ability to handle multiple tasks simultaneously.
- Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
- Excellent verbal and written skills.
- Ability to operate vehicles with standard and automatic transmission.
- Prior experience in vehicle reconditioning and/or general auto body knowledge.
We could combine into a single Qualifications section with sub-bullets? The instruction: Use
- for any list of duties/requirements/benefits. So we can have a Qualifications section with
- items, maybe separate Minimum and Preferred as separate paragraphs? Could also have two sub-sections but not required. We'll just list all qualifications as bullet points, maybe indicate (Minimum) or (Preferred). But we must preserve all info. We'll include both.
Work Environment:
"Frequent exposure to outdoor weather conditions. Moderate noise level."
Also drug testing paragraph: "Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited."
We need to include Work Environment section; include both outdoor exposure, noise level, and drug testing info. The instruction: include a section ONLY when posting has real, specific content. So we can have Work Environment with those details.
Benefits:
"Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave."
Also maybe other benefits? That's it.
Compensation/Pay:
"Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program."
We need to output only HTML fragment, no markdown.
We'll produce sections: Responsibilities, Qualifications, Work Environment, Benefits, Pay.
We must not repeat job title. No extra headings.
Let's craft HTML:
Responsibilities
- Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders.
- Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with internal and external stakeholders.
- Coordinate sale vehicle run processes; maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
- Build positive relationships with assigned clients; examine vehicles in the sales lineup to ensure standards and quality; complete estimates for reconditioning services to improve vehicle value; coordinate and approve reconditioning services; conduct condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
- Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
- Educate and act as liaison for clients on auction processes; recommend and/or upsell Manheim/CAI products and services based on client needs.
- Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
- May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, while delivering exceptional customer service and resolving issues professionally.
- Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
- Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
- Proficiency with computer software including Microsoft Office applications and other internal business platforms.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors; actively participate in support of all safety activities aligned with Safety Excellence.
- Perform any other duties assigned.
Qualifications
- Minimum: High School Diploma/GED and 3 years’ experience in a related field.
- Minimum: Any level of degree/certification beyond HS diploma/GED in a related discipline.
- Minimum: 5 years’ experience in a related field.
- Minimum: Safe drivers needed; valid driver’s license required.
- Minimum: Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
- Preferred: Self‑starter with ability to work with minimal supervision.
- Preferred: Ability to handle multiple tasks simultaneously.
- Preferred: Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
- Preferred: Excellent verbal and written skills.
- Preferred: Ability to operate vehicles with standard and automatic transmission.
- Preferred: Prior experience in vehicle reconditioning and/or general auto body knowledge.
- items, maybe separate Minimum and Preferred as separate paragraphs? Could also have two sub-sections but not required. We'll just list all qualifications as bullet points, maybe indicate (Minimum) or (Preferred). But we must preserve all info. We'll include both.
Work Environment:
"Frequent exposure to outdoor weather conditions. Moderate noise level."
Also drug testing paragraph: "Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited."
We need to include Work Environment section; include both outdoor exposure, noise level, and drug testing info. The instruction: include a section ONLY when posting has real, specific content. So we can have Work Environment with those details.
Benefits:
"Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave."
Also maybe other benefits? That's it.
Compensation/Pay:
"Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program."
We need to output only HTML fragment, no markdown.
We'll produce sections: Responsibilities, Qualifications, Work Environment, Benefits, Pay.
We must not repeat job title. No extra headings.
Let's craft HTML:
- for any list of duties/requirements/benefits. So we can have a Qualifications section with