Account Operations Specialist II (Manheim)

About the role

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients.

Responsibilities

• Serves as a primary point of contact for auction vendors / clients.
• Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations.
• Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox.
• Collaborates with auction teams and various stakeholders to resolve client issues for accounts ranging from simple to more complex, broad scope accounts.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Coordinates sale vehicle run processes.
• Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.

Requirements

• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visible demonstration of safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.

Qualifications

• Minimum: High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• 5 years' experience in a related field.
• Safe drivers needed; valid driver's license required.
• Prior experience vehicle reconditioning and or general auto body knowledge.
• Self-starter with ability to work with minimal supervision.
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Pay

USD 20.10 - 30.10 per hour

Schedule

Not specified