Account Operations Specialist II

About the role

This position is responsible for working closely with accounts to coordinate vehicles for the sale, review work performed, ensure appropriate & timely sale line - up, and ensure effective operational flow. Manage account relationships, maintaining effective communications and ensuring customer requirements are met.

Responsibilities

• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform light mechanical duties and other duties as assigned by management.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• Alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
• Valid driver's license required.

Preferred Qualifications

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal and written skills.
• Ability to operate vehicles with standard and automatic transmission.

Work Environment

Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties).

Pay

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.