Account Operations Director

About the role

WGNSTAR is a dynamic and growing company with a global footprint, primarily focused on the semiconductor industry. We provide a platform for you to expand your career with on-the-job training and tailored development, without limits on learning, development, industry, or personal growth.

The Account Operations Director leads service delivery and operational performance for key customer accounts in the semiconductor equipment installation and service support business. This role drives KPI performance, leads a team of 5+ direct reports, strengthens customer relationships, and ensures consistent execution across safety, quality, staffing, responsiveness, and financial performance. The director partners closely with customers and internal stakeholders to deliver operational excellence, resolve issues quickly, and build a high-performing, accountable team.

The people who thrive most at WGNSTAR are those who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments while leveraging their skills, quality, and knowledge to drive themselves and their teams toward continuous improvement and success.

Position details

Schedule: Monday–Friday, office-based.
Pay: $120,000–$160,000 annually, DOE, plus discretionary annual bonus.
Location: Hillsboro, OR; Chandler, AZ; Austin, TX; Malta, NY; or Boise, ID.
Travel: Local and domestic travel required; international travel may be required.
Type: Full-time.

Benefits

• Medical, dental, vision, and 401(k)
• Paid vacation
• Select holidays
• Overtime opportunities
• On-site facilities
• Career development opportunities
• Employee Assistance Program (EAP) with wellness services for employees and families
• Community sponsorships for local sports and vulnerable populations

Responsibilities

• Manage, coach, and develop a team of 5+ direct reports, building strong accountability, capability, and performance discipline
• Lead day-to-day account operations for semiconductor equipment installation and service support programs across assigned customer sites or regions
• Establish, track, and improve KPIs related to service delivery, customer satisfaction, safety, quality, productivity, response time, and financial performance
• Review operational results regularly and lead corrective actions to address gaps, risks, and underperformance
• Build strong customer relationships through consistent communication, responsiveness, and execution against commitments
• Deliver a high standard of service excellence that supports customer uptime, reliability, and overall business objectives
• Partner with field leaders, technical teams, HR, finance, and other cross-functional groups to ensure effective staffing, resource alignment, and operational support
• Lead problem-solving efforts for service issues, escalations, and process breakdowns, ensuring timely resolution and clear follow-through
• Drive continuous improvement in workflows, reporting, team effectiveness, and service quality
• Support budget performance, cost control, forecasting, and resource planning across the account
• Ensure compliance with safety requirements, company policies, customer standards, and regulatory expectations
• Create a culture of ownership, urgency, collaboration, and customer focus across the team

Requirements

• 10+ years of operations, account leadership, or service delivery experience in semiconductor equipment, technical services, field services, or a related industry
• Experience leading people managers
• Strong experience managing KPIs and using operational data to drive decisions and performance improvement
• Demonstrated success leading customer-facing operations in a high-expectation service environment
• Strong leadership, communication, and relationship-management skills
• Experience handling escalations, balancing competing priorities, and driving execution in fast-paced technical environments
• Customer-friendly, presentable, and personable as a company representative
• Comfortable dealing with all levels in internal and external organizations
• IT proficient with the ability to write clear, coherent, concise, and professional emails and presentations
• Leadership, coaching, and mentoring ability
• Drive and desire to identify, grow, and deliver business development opportunities
• Ability to travel as required to support business needs

Preferences

• 15+ years of experience in an Operations Account Management role within the semiconductor industry
• Bachelor's degree in business, operations, engineering, or a related field

Physical requirements

On a continuous basis, work in an office environment, sit at a desk for long periods, intermittently answer telephone and use a computer to communicate. On an occasional basis, may be required to walk, stand, and lift up to 50 pounds. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Note: This position