Account Mangement Agent II (Formerly Collector)

Essential Duties & Responsibilities

• Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
• Send 15, 30, 60, legal, repossession, deficiency and demand letters.
• Makes at least 50 Collection calls a day.
• Research member disputes.
• Process speed and ECM payments.
• Prepare files and assign vehicles for repossession.
• Complete all work on repossessed units in a timely manner
• Prepare files and assign accounts for legal action.
• Respond to Mechanics Lien notices.
• Work with consumer credit card counseling on member loans.
• Conduct skip tracing.
• Review credit bureaus timely to decide necessary course of action.
• Work with CUNA on disability claims.
• Work with CUNA on death claims.
• Work with Allied Solutions on CPI (Collateral Protection Insurance)
• Review member’s file for loan decision for collection purposes.
• Take in-house payments to the tellers for processing.
• Work with members and prepare files for extension and loan workout.
• Recommend appropriate loans for charge-off.
• Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
• Work on credit files in E-Oscar (if applicable)
• Follow-up with GAP and MBP insurance claims.
• Record all collection activity on member’s account.
• Collect information for ACH, Periodic payments and Payroll Deduction.
• All duties as assigned by the managers and/or V.P. of Collections

Education and Training

• High school graduate or equivalent.

Job Requirements

• 2-3 Years of related experience
• Knowledge of Microsoft Work a plus
• Knowledge of Excel a plus
• Knowledge of Outlook a plus
• Scrip Tracing a plus
• Bi-lingual a plus
• Night and Weekends required