Account Managers-Sales

About the role

Hunting Dearborn is seeking a self-motivated, detail-oriented Account Manager who delivers sales results through mutually beneficial relationships and customer expectations. The role involves discovering and solidifying business opportunities, coordinating service delivery, setting stakeholder expectations, and ensuring internal quality guidelines are met. Account Managers develop and enrich customer relationships, communicate work flows and deliverables, identify new business opportunities, and drive sales growth through prospecting, customer support, quoting, and business support.

At Dearborn, we innovate and collaborate with global technology leaders to create advanced, precision-machined components for industries spanning aerospace, defense, space exploration, power generation, petroleum, nuclear, transportation, and commercial sectors. Our state-of-the-art facility produces specialty alloy products to exacting blueprints, addressing our customers' toughest challenges.

Responsibilities

• Produce sales results as demonstrated through purchase orders and bookings.
• Drive results through prospecting, quoting, price negotiation, customer, and business support.
• Identify products matching organizational capabilities to earn opportunities for new or existing customers.
• Qualify prospects and prioritize quote requests, communicating clear expectations to customers and internal stakeholders.
• Ensure clear understanding of customer needs and coordinate with internal teams (purchasing, project management, quality) on job quotes and estimates.
• Develop and maintain positive partnerships with customers and internal stakeholders to meet Total Customer Satisfaction objectives.
• Translate and deliver technical information to non-technical audiences.
• Place accurate and detailed sales orders into the system to ensure timely processing.
• Mentor new Customer Service Representatives (CSR) and Account Managers within the department.
• Manage assigned accounts (solo or collaboratively) as the primary point of contact.
• Serve as a Senior Account Manager for "key" or "strategic" anchor customers with discretionary decision-making authority.
• Aid in high-level customer negotiations, including Long-Term Agreements (LTA), Master Supplier Agreements (MSA), Purchase Agreements (PA), and contract Terms & Conditions (T&C).

Requirements

• 3+ years of Customer Service or Account Management experience.
• Microsoft Office experience required.
• Excellent communication and customer service skills.
• Five years of relevant industry experience or a combination of experience and education highly preferred.
• Strong time management and self-directed problem-solving skills.
• Detail-oriented approach to work.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand, walk, and sit depending on the work being completed.

Work Environment

• Monday to Friday, day schedule, 8 or more hours per day.
• Pristine, climate-controlled facility with state-of-the-art machinery and equipment.
• Noise level typically low to moderate.
• Exceptional company culture with opportunities for professional growth and relationship-building.
• On-site presence is required.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k with company match
• Life Insurance
• Tuition Reimbursement
• Parental Leave
• Professional Development Assistance
• Employee Assistance Program
• On-Site Fitness Center
• Company Sponsored Events

Qualifications

• Preferred behaviors: Innovative, team player, detail-oriented.
• Bachelor’s degree preferred.

Candidates must be authorized to work in the United States, comply with the company Drug and Alcohol Policy (including random drug testing), and pass background checks appropriate to the position.