Account Manager (West Coast Support Hours)

About the role

The Account Manager at Standard Textile supports West Coast business hours, typically Monday-Friday from 11:00 AM - 7:00 PM ET, with possible variations during training periods. This role focuses on building and sustaining strong customer relationships, delivering solutions that drive client satisfaction and business growth.

Responsibilities

• Develop a working understanding of division growth strategies and apply that knowledge to prioritize account activity and identify opportunities within the assigned portfolio.
• Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.
• Serve as the primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries and needs.
• Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.
• Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.
• Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers’ needs and objectives.
• Partner with inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts.
• Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility.
• Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.
• Support accurate and timely management of the sales forecast by contributing to opportunity management within assigned accounts as needed.
• Maintain account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.
• Develop detailed knowledge of pricing strategy and customer purchase order requirements to ensure accurate account management.
• Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction.
• Represent Standard Textile at customer meetings, trade shows, and industry events as needed.
• Direct Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.

Qualifications

• Previous experience in account management, project management, sales, or related field required; a bachelor’s degree is preferred.
• Applies conceptual knowledge of account management principles, customer relationship strategies, and sales processes to guide day-to-day work.
• Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences.
• Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures.
• An analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations.
• Proficiency in Salesforce and Microsoft Office.
• Able to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members.
• Customer-focused, proactive, adaptable, and detail-oriented; approaches challenges with curiosity and solutions-oriented mindset.

Benefits

• Competitive pay with career growth opportunities.
• Full benefits package including medical, dental, vision, paid parental and bereavement leave, and a 401(k) plan with company match.
• Dress for your day (business casual) dress code.
• Discount on Standard Textile products.
• A hybrid working environment, both onsite and remote.

Pay

Competitive pay with career growth opportunities.

Schedule

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.