Account Manager, Voice and Cloud Collaboration

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Voice and Cloud Collaboration based in the United States.

Responsibilities

• Drive demand generation, pipeline growth, and marketing initiatives that help sales teams win new business and expand market share.
• Support frontline sales leaders with UCC Cloud go-to-market strategies, sales coaching initiatives, and effective sales motions.
• Support the customer buying and selling process from lead generation through opportunity progression, win/loss activities, and lifecycle management.
• Partner with leading collaboration technology providers and manufacturers to promote cloud solutions and develop co-selling initiatives that generate new opportunities.
• Proactively identify and pursue new business opportunities related to voice, contact center, unified communications, and adjacent technologies.
• Engage with stakeholders ranging from frontline sales teams to C-suite executives in a collaborative, fast-paced environment.

Requirements

• Bachelor’s degree or comparable relevant industry experience; a four-year degree is preferred.
• 5+ years of experience in unified communications and collaboration, audiovisual technology, enterprise technology, or related fields is preferred.
• Previous sales or sales-support experience is preferred, particularly in technology solutions.
• Deep knowledge of collaboration platforms and vendors such as Microsoft, Cisco, and Zoom.
• Familiarity with UCaaS and CCaaS platforms such as RingCentral, Vonage, 8x8, Five9, Genesys, NICE, Avaya, and Mitel.
• Strong understanding of both the technical and commercial aspects of unified communications, collaboration, voice, cloud, and contact center technologies.
• Technical aptitude and the ability to independently learn new technologies and evolving UCC, IT, audiovisual, and meeting-space solutions.
• Strong business acumen and the ability to communicate credibly with C-suite executives and other senior stakeholders.
• Excellent written, verbal, interpersonal, communication, and relationship-building skills.
• Demonstrated leadership ability in a collaborative, cross-functional environment.
• Strong strategic-thinking and structured problem-solving capabilities.
• Able to manage multiple priorities, organize time effectively, meet deadlines, and work independently.
• Prominent ability to collaborate effectively across functional teams.
• Understanding of regional differences and requirements associated with international technology deployments.
• Experience supporting international accounts or global program deployments is preferred.
• Relevant Microsoft, Cisco, Zoom, and/or Google certifications are preferred, particularly sales-focused certifications.
• Proficiency with Microsoft Office applications, Microsoft Project, and Adobe Acrobat.
• Willingness and ability to travel to client or other locations when required.

Benefits

• Base salary range of $65,000–$90,000, depending on experience, skills, location, and other relevant factors.
• Remote work opportunity for candidates local to the Northeast, subject to business requirements.
• Opportunity to work with leading cloud collaboration, unified communications, voice, and contact center technologies.
• Exposure to major technology platforms and strategic technology partners.
• Opportunity to work with customers and stakeholders across multiple markets and potentially international deployments.
• Strategic role with opportunities to influence go-to-market strategy, sales processes, customer experience, and technology adoption.
• Collaborative, team-oriented professional environment.
• Opportunity to develop expertise across rapidly evolving cloud and enterprise collaboration technologies.
• Potential travel opportunities supporting customer accounts and business initiatives.
• Work environment designed to accommodate qualified individuals with disabilities through reasonable accommodations.