Account Manager (Valves, regulators & Actuation Products for Oil & Gas)

Company Description

For over 80 years, Puffer‑Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process‑intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties

• Pressure Management Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation – fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation Maintenance & Repair Services

Duties and Responsibilities

• Establish, maintain, and grow professional business relationships with customers in selected accounts who influence the selection of technology, products and services.
• Prospect, qualify, develop, and close potential new customer accounts and sales opportunities.
• Maintain a high degree of product and application knowledge.
• Maintain a high degree of upstream oil & gas industry knowledge and awareness, including trends, technology advancement, significant accomplishments by others, state of the competition, and significant events related to our business and the customers’ businesses.
• Provide comprehensive customer support with a primary focus on customer retention.
• Establish relationships and build rapport to influence customer preference and specifications to include Puffer‑Sweiven products and services.
• Work within account teams as required to develop and implement the Account Plan.
• Collaborate with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Maintain up‑to‑date information on projects and opportunities in Salesforce CRM and use the tool to generate positive business outcomes.

Qualifications

• BS/BA degree required; engineering or associated technical degree preferred.
• Strong knowledge of oil & gas production industry applications, operations and technology.
• 3‑5 years proven sales experience in the upstream oil & gas industry.
• Solid network of current industry contacts is preferred.
• Experience with control valves, regulators, isolation valves, and actuators is strongly preferred.
• Strong information management skills, including personal computer use.
• Effective written and excellent oral communication skills, including strong presentation skills.

Competencies

• Ability to interface with and influence technical decision makers.
• Excellent prospecting and opportunity development skills.
• Innovation in selling and servicing techniques.
• Analytical and creative problem‑solving skills.
• Technical ability to evaluate potential product applications and alternatives.
• Strategic thinking with awareness of factors affecting account strategy.
• Customer service skills, including developing rapport, trust, and dependency.
• Effective interaction with all levels of customer contacts and internal personnel.
• Strong interpersonal skills: engaged listening, acknowledging, questioning, and discovery.
• Team player with conflict management and consensus‑building abilities.
• High drive, initiative, and motivation.
• Strong negotiating skills.
• Ability to manage customer expectations regarding deliverables and timeframes.
• Self‑management skills, professionalism, and dependability.