Account Manager - Valet and Parking Services - San Antonio Hospitality

About the role

The Account Manager directly oversees one Tier 1 or 2 Towne account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Responsibilities

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account.
• Understands the contractual agreement and recognizes ways to maximize opportunities.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
• Ensures that forecasts, payroll and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.
• Ensures that the guest/patient service experience is delivered consistently on all shifts.
• Efficiently allocates labor resources to support service delivery.
• Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.
• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them.
• Knows when to be present at the site and maintains a high level of visibility.
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park.

Qualifications

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Knowledge of general business practices including accounting, human resources and customer service.
• Must be able to drive manual transmission.
• Must have and maintain a valid driver’s license and clean driving record.
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.

Skills and Abilities

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
• Written and verbal communication skills to effectively address all levels within the organization.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability.
• 401k retirement savings plan.

Pay

Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $70,000 - $80,000. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Schedule

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally.
• Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances.
• Working extended hours, including evenings and weekends are required.
• Travel of up to 10% may be required.