Account Manager - VA

About the Role

The Account Manager serves as the "face of the company" for premier commercial contracts, overseeing the total lifecycle of facility cleanliness, safety, and tenant satisfaction. This role requires a proactive leader who manages daytime porter staff, coordinates with evening supervisors, and maintains strong relationships with building management.

Responsibilities

• Client & Tenant Engagement
  • Check in with the Building Manager every morning to review the daily task list and address immediate priorities.
  • Conduct regular tenant visitations and monitor communication books to stay ahead of service needs.
  • Personally investigate all complaints, document findings, and execute immediate corrective actions.
• Operations & Staff Leadership
  • Manage payroll processing for onsite staff and oversee scheduling for all shifts, including approval and coordination of time-off requests to ensure constant coverage.
  • Evaluate employee performance daily, provide hands-on instruction to supervisors, and take formal disciplinary actions when necessary.
  • Bridge the gap between shifts by preparing instructions for the evening crew and distributing special project assignments to supervisors.
• Supply & Asset Management
  • Oversee the full lifecycle of supplies, including inventory tracking and proactive ordering.
  • Manage company assets such as uniforms, I.D. badges, and key inventories.
• Quality Control & Facility Improvement
  • Conduct daily comprehensive reviews of the facility to identify "beyond-the-contract" areas for improvement and aesthetic enhancements.
  • Perform daily inspections of designated areas and complete formal weekly Quality Control reports.
  • Actively identify and correct unsafe work practices; ensure all security and safety protocols are strictly followed by staff.
  • Monitor the condition of all equipment and report malfunctions to the main office immediately to prevent service interruptions.
• Administrative & Reporting
  • Keep the Area Manager informed of daily issues, such as suite vacancies, moving tenants, or recurring operational hurdles.
  • Maintain accurate paperwork for special projects, complaints, and requests to ensure 100% completion and client sign-off.

Requirements

• Previous experience in commercial janitorial management or facility operations.
• Proficiency in payroll management and labor scheduling.
• Exceptional verbal and written communication skills for professional interactions with building managers and tenants.
• Proven ability to manage complex inventories and juggle multiple competing priorities.

Pay

$55,000/year + benefits