Account Manager (US, Remote)

Who are we?

Eleos is dedicated to delivering the world's most effective behavioral care through data, measurement, and personalization. Our mission is to empower clinicians to do the vital work they do best.

What is the opportunity?

We are seeking an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role combines account management and consultative sales, enabling you to deepen customer partnerships and drive revenue growth by selling new products, features, and expansions.

Who are you?

• A relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value
• Comfortable having strategic conversations with clinical, operational, and executive stakeholders
• Thrives in fast-paced startup environments
• Takes ownership of your work
• Motivated by both customer success and business impact

How will you contribute?

• Manage and grow a book with significant ARR expansion responsibility
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
• Drive customer retention, adoption, and long-term account health
• Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences
• Sell new products, modules, and features aligned to customer needs and outcomes
• Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
• Net Revenue Retention (NRR) and expansion quota ownership
• Own renewals end-to-end, including contract discussions and pricing conversations
• Develop account plans aligned to customer goals and Eleos growth objectives

Qualifications and Skills

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
• Proven track record of expanding revenue within an existing customer base
• Strong consultative selling and discovery skills
• Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures
• Excellent communication, presentation, and relationship-building skills
• Comfort working in a fast-paced work environment
• Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
• Experience analyzing usage data and outcomes to inform expansion and retention strategy

Some Nice to Haves

• Experience in digital health, health tech, or healthcare SaaS
• Familiarity working in a healthcare vertical
• Understanding of healthcare workflows or regulated environments

Pay and Benefits

The base pay range for this position is $150,000 - $170,000 per year. In addition to your compensation, we offer comprehensive health benefits, significant equity, and a 401(k) plan matched to 4%. Flexible PTO, additional mental health days off, fully remote work environment, and the opportunity to shape the future of therapy technology are also part of the package.