Account Manager - UK/I

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses — from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors include Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding and our last valuation was $22B.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team — builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results across the whole company — from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year we bring the entire team together in a new location — past offsites have included Croatia and Italy.
• Co-working: Monthly co-working stipend if you're not located near one of our main hubs.

About the role

This is a builder's role where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue. You'll get ahead of the problem — digging into how customers deploy ElevenLabs across web, mobile, and their systems, spotting problems before they do, inspiring new use-cases, and owning the solution end to end. You'll own the number too: renewals, expansion, and cross-sell. Success means driving real revenue retention and growth for your book of business.

What this looks like day to day

• Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• Advise customers on production deployment — not just theory — digging into usage and performance data to catch friction early and keep adoption moving.
• Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

• 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region.
• Proven experience owning and managing a defined Book of Business.
• Fluent in English.
• Proven experience working across the UK & Ireland market with knowledge of the landscape and cultural nuances.
• Familiarity and experience with building and deploying AI agents.
• Strong builder mindset — you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes.
• Familiarity and experience with API integrations, and comfort navigating SDKs.
• Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Self-motivated and able to work independently in a remote or distributed team environment.

Location

This role is remote-first and can be executed from anywhere in the UK or Ireland.