Account Manager Trainee

About the role

In this role, you’ll manage and operate a Hilti Store to maximize walk-in sales and support smaller field accounts, all while delivering exceptional customer service.

Responsibilities

• Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts;
• Create innovative ways to drive sales through merchandising and product demo efforts;
• Review and analyze all shipping documents and sales trends;
• Identify and make corrections to ensure correct inventory levels are on hand to drive sales;
• Post receipts, disbursements, and material returns;
• Review reorder recommendations to ensure adequate replenishment of the Hilti Store;
• Expedite customer backorders and switch to locations that meet customers’ delivery requirements with the most cost-effective mode of transportation;
• Reconcile opening, closing, and annual physical inventories for the Hilti Store;
• Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent;
• Maintain a clean and organized work area and storefront at all times;
• Keep assigned equipment in good order;
• Add additional duties as assigned.

Requirements

• A high school diploma or GED required; bachelor’s degree preferred or equivalent work experience;
• Previous customer service and/or sales skills preferred;
• Ability to lead change and adapt to a fast-paced, dynamic environment;
• Excellent written, verbal, and presentation skills;
• Drive to develop strong and sustainable customer relationships;
• Fluency in Spanish is preferred.

Qualifications

No specific qualifications mentioned.

Skills

• Customer service and sales skills;
• Product knowledge;
• Inventory management;
• Order processing;
• Merchandising and product demonstration skills;
• Communication and presentation skills;
• Change management and adaptability;
• Spanish language proficiency (optional).

Benefits

Great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want), educational reimbursement, health and wellness days, and more.

Pay

No specific pay details provided.

Schedule

No specific schedule details provided.