Account Manager - Student Success

Account Manager – Student Success This role is fully remote in the USA. The Role Lumivero is seeking a driven and customer-focused Account Manager to join our Student Success team, supporting institutions that use Tevera, Sonia, and Experiential Learning Cloud (ELC). In this role, you will manage customer relationships, lead contract renewals, drive upsell opportunities, and guide customers through platform migrations and contract conversions to ensure long-term value and partnership success. You'll serve as the primary commercial point of contact for your assigned portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued success with Lumivero, including through platform and contract transitions. What You'll Do Customer Relationship Management Serve as the strategic partner for a portfolio of higher education customers using ELC and SoniaBuild strong, trusted relationships with academic, administrative, and procurement stakeholdersEngage proactively to ensure satisfaction, platform adoption, and value realization Migrations & Conversion Own the customer-facing relationship for accounts migrating from Sonia to ELC, coordinating timelines and expectations alongside Implementation and SupportConvert existing customers on Lumivero's legacy ELC contract structure to a subscription-based agreement, structuring commercial terms that support a smooth transitionIdentify migration and conversion risk (customer hesitation, pricing pushback, timeline conflicts) and escalate or resolve proactively to protect retentionPartner with Solutions Engineering and product teams to relay customer feedback on migration and conversion friction points Renewals & Upsell Own the full renewal process, including forecasting, negotiation, and closing multiyear contractsIdentify and close upsell opportunities (e.g., increased user counts, additional licenses, premium features, contract conversion) within the same programCollaborate with Customer Service and Support to align solutions with institutional goals Forecasting & Strategy Maintain accurate renewal, upsell, migration, and conversion forecasts in SalesforceMonitor account health and proactively mitigate churn risk, including risk tied to platform and contract transitionsShare customer insights and feedback with internal teams to help inform product strategy and customer experience Required Skills & Experience 3+ years in Account Management, Customer Success, or SaaS SalesDemonstrated success managing renewals and upsellsExperience managing customer transitions, platform migrations, or contract conversions is strongly preferredStrong communication, negotiation, and stakeholder engagement skillsAbility to manage multiple priorities and work cross-functionally in a fast-paced environmentExperience using Salesforce and related sales or customer tools Preferred Experience Knowledge of experiential learning or accreditation-based academic programsFamiliarity with higher education sales or customer relationshipsExperience with Tevera, Sonia, Watermark EdTech platforms is a plusExperience leading or supporting SaaS platform migrations or contract restructuring/conversion initiatives The Essentials Fully remote in the USA. We provide all necessary equipment and a monthly tech stipend for your home officeA global team with local connections. Work with talented Lumiverians worldwideSome travel to conferences, events, and team onsitesVisa sponsorship is not available for this role. Lumivero participates in E-Verify. All offers are contingent upon successful confirmation of employment eligibility Compensation + Benefits Base salary is $75,000 - $85,000 with competitive variable compensation. Full compensation information will be shared with finalistsBenefits package including generous company contribution for major medical, dental, and vision insurance with HSA and FSA options availableAdditional coverage including long and short-term disability coverage, life insurance, and voluntary insurance optionsRoth and Traditional 401(k) options with a generous match, vested immediatelyTechnology stipend to keep your home office runningFlexible time off, 11 holidays, and paid sick timeCompany paid parental leave policies Who we are Lumivero empowers researchers, industry experts, and business leaders to simplify data complexity, find insights, and get clarity through human expertise, trusted data, and intelligent agents. We pair expert-built, rigorous methodology with powerful data analysis and AI-driven workflows so the people making high-stakes calls can make them with confidence. It's trusted at serious scale. Our solutions include the #1 probabilistic risk software, the #1 QDA software, and the most cited software in their fields. More than 27,000 organizations worldwide rely on Lumivero — including around 90% of the Fortune 100 — across energy, financial services, government, defense, and manufacturing. Please note that this employer uses an automated AI resume screening tool as part of the application review process. This tool analyzes resumes against job requirements to help identify well-suited candidates based on skills, education, and relevant experience. However, human recruiters and hiring managers remain actively involved throughout the process — they review applications, exercise independent judgment, and make all final shortlisting and hiring decisions. Powered by JazzHR IEyurFKKAH