Account Manager- Strategic Accounts (Growth & Retention)

Overview

Ripping provides a comprehensive platform for HR, IT, and Finance operations, bringing together various workforce systems into a single system. Key features include streamlined onboarding processes, enabling companies to manage and automate the entire employee lifecycle efficiently.

About the Role

As a Strategic Account Manager at Rippling, you will be responsible for driving growth and retention for the company's largest and most strategic accounts. This includes engaging customers through key lifecycle events, fielding customer requests, and advocating for their needs across different departments. You will also consult with clients to understand their HR, IT, Finance, and global workforce management needs, and build and manage a pipeline of new subscriptions, upgrades, and contract renewals.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts
• Proactively engage customers in your book via key lifecycle events such as go-live, benefits renewal, executive business reviews, contract renewal, etc.
• Field customer requests and advocate for their needs and requirements cross-functionally, with a goal to meet company objectives for adoption, retention, and revenue growth
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
• Drive executive alignment and value with customer decision makers and C-Level executives
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Negotiate and coordinate customer procurement and contract execution
• Drive visibility across Rippling’s leaders (AM, TAM, Product, Customer Support, etc.) to highlight customer strategy, needs, risks, and opportunities
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
• Develop and demonstrate a broad knowledge of current and new Ripling products via executing customer playbooks and prospecting
• Partner with your Technical Account Manager and other Ripling stakeholders to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments

Requirements

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Competitive and creative drive to win alongside customers and think outside of the box to get a deal done
• Demonstrated ability to run sales discovery, demos, and a structured sales process
• Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals
• Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term

Qualifications

• Experience in a SaaS environment
• Strong understanding of HR, IT, and Finance systems
• Ability to work effectively in a remote setting
• Excellent communication and problem-solving skills

Benefits

Office-Based: $250,000/year OTE

OTE (60/40 commission split for base/variable pay)

Benefits:

• Comprehensive health insurance
• Flexible vacation and sick leave policies
• Professional development opportunities
• Employee recognition programs
• Work-life balance initiatives

Schedule

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago.

Pay

This role will receive a competitive compensation package including benefits + equity.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.