Account Manager, Sr Living Pharmacy

We need to output HTML fragment with sections: About the role? The posting includes overview, responsibilities, qualifications, skills, benefits, schedule, etc. We must not repeat job title as heading. Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. Remove boilerplate: cookie/navigation/legal/EEO etc. Also remove duplicated lines, application instructions. Keep substantive info. We need to decide sections: About the role (overview), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Let's extract content: Overview: "Our Company PharMerica Overview The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. Territory: Raleigh, NC Ideal location to reside is within the territory This position requires entails 80% travel in and throughout the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely outside of the listed territory." Also later: "Schedule: Monday - Friday, Hours per business needs." Also "We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment" Also "Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 5 days" (that's boilerplate maybe but it's about posting duration; we can drop as not substantive? Might be considered meta; but we can drop as it's not about job.) Responsibilities list: many bullet-like sentences. We'll turn into

  • . Qualifications: Education/Learning Experience Required: Bachelor’s Degree in business or related field; Work Experience Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries; Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting. Preferred: Licensed pharmacy technician, RN, LPN preferred Skills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing Also "To perform this job successfully..." etc can be omitted as boilerplate. Pay: Not explicitly stated; only "Competitive pay" mentioned under benefits. No specific numbers. According to rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state "Competitive pay" but that's vague; but it's still stating pay exists. However rule says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "Competitive pay" is not a specific number but it's stating pay exists. Might be considered placeholder? The rule says avoid filler like "commensurate with experience", "not specified", etc. "Competitive pay" is somewhat vague but still a statement. I'd include Pay section with that phrase? Might be considered filler. Safer to omit Pay section because no concrete figure. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive pay" which is a statement about pay. So we could include Pay section with that phrase. But also they list benefits includes "Competitive pay". Might be better to include Pay: Competitive pay. Schedule: They state "Schedule: Monday - Friday, Hours per business needs." That's specific enough (days). So include Schedule section. Benefits: They list many benefits. Include Benefits section. Now craft HTML. We need headings: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule. Possibly also Pay. Let's decide to include Pay: Competitive pay. Now produce HTML:

    About the role

    ... overview text ...

    Then Responsibilities

    Responsibilities

    • ... each responsibility ...
    Qualifications

    Qualifications

    • ... each qualification ...
    Skills

    Skills

    • ... each skill ...
    Benefits

    Benefits

    • ... each benefit ...
    Schedule

    Schedule

    Monday - Friday, Hours per business needs.

    Pay

    Pay

    Competitive pay.

    We must ensure we don't duplicate content. Let's extract overview text precisely: "Our Company PharMerica Overview The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. Territory: Raleigh, NC Ideal location to reside is within the territory This position requires entails 80% travel in and throughout the territory. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely outside of the listed territory." We can clean up: maybe split into sentences. Now responsibilities list: Let's extract each sentence starting with "Works with..." etc. List: - Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients - Works with the Senior Living team to manage PharMerica’s Clients and customers. - Conducts and documents meetings with assigned clients - Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements. - Owns client issue escalation and resolution process. - Prepares for and participates in a client review process to include maintaining documents for such review. - Documents Client retention, upselling activities, and interactions, in PharMerica’s designated CRM platform - Owns proving insight and recommendations on pricing negotiation and contract renewals. - Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. - Prepares quarterly business review materials and client engagement call materials as assigned. - Conducts routine client-facing training for PMC products, tools and resources. - Provides educational materials to facilitate compliance with PMC procedures, tools and resources. - Supports solution selling or up-selling of PharMerica products and services. - Ensures an overall positive experience for the assigned client base. - Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions. - Compiles Client reports and assists with CRM data management and issue resolution management. - Attend PharMerica corporate/networking events and conferences, as needed. - Mentor other associates as needed or required - 60-70% Travel Required (note earlier said 80% travel; conflict; but we keep as stated) - Performs other tasks as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (maybe boilerplate) - The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (boilerplate) We should keep substantive responsibilities, omit the generic boilerplate lines about standards, essential duties, accommodations. Also "Performs other tasks as assigned." is generic but maybe keep? It's somewhat generic but still a duty. Could keep. We'll keep the list up to "Mentor other associates as needed or required" and "60-70% Travel Required". Also maybe "Performs other tasks as assigned." Keep. Now qualifications: - Education/Learning Experience Required: Bachelor’s Degree in business or related field - Work Experience Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries - Desired: previous experience in a client management, customer service, or client support role - Desired: previous experience in a client support role within a healthcare setting or other business-to-business setting. - Preferred: Licensed pharmacy technician, RN, LPN preferred We could combine Desired items. Now skills: Required: - Ability to present to all levels of management - excellent time-management skills - basic computer skills - advanced Microsoft Office proficiency - outstanding problem solving skills - experience in root cause analysis - able to collaborate cross-functionally - experience working within a team Desired: - SalesForce and Axiom experience - previous experience in a project management and client-facing customer service role - strong background in administrative management with the ability to manage multiple priorities and deadlines at once - strong experience in business writing Now benefits list from "We offer:": - DailyPay - Flexible schedules - Competitive pay - Shift differential - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Tuition Assistance - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment We could also include "Competitive pay" already in Pay section; but it's also in benefits. To avoid duplication, maybe keep Pay separate and benefits list without Competitive pay. But benefits list includes it; we could keep it there and omit Pay section. However rule: never create Pay section unless posting actually states them. It does state Competitive pay in benefits. So we could either include Pay section with that phrase, or just include it in benefits. The instruction says prefer a few substantive sections over many thin ones. So maybe combine Pay into Benefits and omit separate Pay heading. But they said use heading for Benefits; we can include Competitive pay as a list item under Benefits. That satisfies. Thus we will not have separate Pay section. Schedule: Monday - Friday, Hours per business needs. Now Benefits list as above (excluding Competitive pay if we want to avoid duplication). But we could keep it; duplication not prohibited but better avoid. Let's list benefits without Competitive pay: - DailyPay - Flexible schedules - Shift differential - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Tuition Assistance - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment Now schedule: Monday - Friday, Hours per business needs. Now produce HTML. Check for any leftover boilerplate: "Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 5 days" - we should remove as it's not substantive about job (call to action). Remove. Also "Follow us on Facebook ,