Account Manager/Specialty Account Manager - TEPEZZA (Rare Disease)- Knoxville, TN

About the role

Amgen’s mission is to serve patients living with serious illnesses. As an Account Manager/Specialty Account Manager for TEPEZZA, you will represent the product to physicians and health‑care professionals, establish product sales, and perform total territory account management. You will act as the central account manager, driving product demand and coordinating relevant field teams to address account needs.

Responsibilities

• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership.
• Promote TEPEZZA within approved labeling in a comprehensive, fair and ethical manner consistent with industry‑specific and corporate legal and regulatory guidelines.
• Address issues related to access, pull‑through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Develop strong customer relationships by understanding customers’ needs and goals and communicating those needs to other team members.
• Consistently meet or exceed corporate sales goals.
• Communicate territory activity accurately and timely as directed by management.
• Drive product demand among targets through education on disease state and product information.
• Provide feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results.
• Adhere to the company’s compliance policies and guidelines, including the PhRMA code.
• Work closely with patient services and market‑access team members to achieve overall business goals.
• Coordinate between accounts and relevant Amgen field teams to support the full range of account needs.
• Educate health‑care professionals and office staff on site‑of‑care options.
• Attend medical congresses and society meetings as needed.
• Manage efforts within the assigned promotional and operational budget.
• Maximize use of approved resources to achieve territory and account‑level goals.
• Complete all company training classes.
• Complete administrative duties accurately and timely.
• Function as a contributing member of a high‑performance team.
• Perform other tasks and responsibilities as requested by the company.

Basic Qualifications

• Account Manager Level 4: Bachelor’s degree and 3 years of sales experience within pharmaceutical, biotech, medical‑device, or hospital sales; OR associate degree and 6 years of sales experience; OR high‑school diploma/GED and 8 years of sales experience.
• Specialty Account Manager Level 5: Doctorate degree & 2 years of collective account‑management, sales, & commercial experience; OR master’s degree & 6 years of collective account‑management, sales, & commercial experience; OR bachelor’s degree & 8 years of collective account‑management, sales, & commercial experience; OR associate degree & 10 years of collective account‑management, sales, & commercial experience.

Preferred Qualifications

• Buy‑and‑bill experience with documented success and/or biologic/infusion experience (strongly preferred).
• Sales experience in endocrinology, ophthalmology, and/or rare/specialty disease states (preferred).
• Site‑of‑care and reimbursement experience (strongly preferred).
• Experience working with institutions and integrated delivery networks (preferred).
• Pharma account‑management selling experience essential; ability to coordinate across field teams to address the full range of account needs.
• Approximately 80 % travel (may vary by territory), including some overnight and weekend commitments.
• Proficiency in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is:

• Account Manager Level 4: $145,311 – $196,597
• Specialty Account Manager Level 5: $158,931 – $215,025

Benefits

• Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales‑based incentive plan.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans and bi‑annual company‑wide shutdowns.
• Flexible work models, including remote work arrangements where possible.

Travel

Approximately 80 % travel is required (may vary by territory), including some overnight and weekend commitments.