Account Manager (Southeast Law Firms)

About the role

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.

Responsibilities

• Owning and growing a strategically significant portfolio of Mid-Market law firm accounts within your assigned region.
• Serving as the senior commercial owner of your book, responsible for driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention and executive alignment.
• Operating as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.
• Operating as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.
• Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
• Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
• Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
• Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
• Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.

Requirements

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
• 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
• Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
• Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
• Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
• Strong commercial acumen and consultative relationship management skills.
• Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
• Bachelor's degree required; JD strongly preferred.
• Bonus points for experience working for a legal technology company, experience supporting Am Law 200 or large enterprise law firms, and familiarity with legal AI, document management, or knowledge management solutions.

Qualifications

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
• 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
• Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
• Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
• Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
• Strong commercial acumen and consultative relationship management skills.
• Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
• Bachelor's degree required; JD strongly preferred.
• Bonus points for experience working for a legal technology company, experience supporting Am Law 200 or large enterprise law firms, and familiarity with legal AI, document management, or knowledge management solutions.

Skills

• Deep legal technology expertise.
• Strong commercial leadership.
• Consultative relationship management skills.
• Customer success and business development experience.
• Strong understanding of law firm operations and legal workflows.
• Experience with legal AI, document management, or knowledge management solutions.

Benefits

• Market competitive salary ranging from $120,000 to $150,000 annually.
• Annual performance-based bonus.
• Comprehensive Health/Vision/Dental/Life Insurance.
• 401(k) Retirement Savings Plan with a company match up to 4%.
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Flexible time off policy.
• Multiple company wellness days each year.
• Access to RethinkCare, a global behavioral health platform.

Pay

The overall US annual base salary range for this position is $120,00 - $150,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits.

Schedule

Remote work with occasional travel to a local office as needed.