Account Manager -SMB, Growth & Retention (HR Services)

About the role

Rippling is a company headquartered in San Francisco, CA, that provides a single platform for HR, IT, and Finance. Our mission is to streamline the employee lifecycle by bringing together various workforce systems.

Responsibilities

• Ensure our customers in the HR Services channel realize value and expand across the platform.
• Proactively engage customers in your book via key lifecycle events such as go-live, introduction calls, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.

Requirements

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long term commercial relationships.
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
• High integrity; enthusiastic about building a great company for the long term.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Qualifications

• Self-driven and growth-minded.
• Experience in a hybrid- US-based Account Management team.
• Experience in the HR Services channel.
• Experience with SaaS products and platforms.

Skills

• Customer Relationship Management (CRM)
• Sales Process Management
• Product Knowledge
• Strategic Thinking
• Communication Skills
• Problem Solving

Benefits

• Equal Opportunity Employer
• Reasonable Accommodations for Candidates with Disabilities
• Flexible Work Arrangements (Hybrid)

Pay

• Competitive On-Target Earnings (base salary + sales commission) + benefits + equity.
• Salary range: 130,000 - 130,000 USD per year (US)
• Location-specific salary alignment based on tier.

Schedule

• Hybrid work schedule (at least 3 days in-office required)