Account Manager- SLED

Position Summary

For 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike. This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.

Key Responsibilities

• Account Ownership & Growth
  • Own a portfolio of enterprise focus accounts with clear accountability for revenue growth and account health
  • Identify and close opportunities across CEC's full solution set-projects and managed services
  • Expand relationships to drive a balanced revenue mix across all service lines
• Consultative Sales Approach
  • Understand each customer's business, priorities, and challenges
  • Align CEC solutions to real business needs and deliver measurable value
  • Earn trusted-advisor status through insight, preparation, and follow-through
• Lead with Confidence and Initiative
  • Proactively engage new stakeholders and pursue growth opportunities within accounts
  • Tackle competitive situations with confidence and persistence
  • Maintain momentum and follow through on every commitment
• Build Lasting Relationships
  • Develop strong, multi-level relationships within customer organizations
  • Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plans
  • Champion the Customer Net Promoter Score (cNPS) program - supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfaction
  • Foster productive internal relationships to ensure successful customer outcomes
• Account Planning & Execution
  • Build and maintain clear, actionable account plans for each focus account
  • Review strategies regularly with sales leadership and adjust as needed
  • Maintain a healthy pipeline aligned to account goals
• Sales Process & CRM Discipline
  • Use Salesforce as the system of record for all account and opportunity activity
  • Keep data accurate, current, and complete to support forecasting and visibility
  • Follow established sales processes for consistency and accountability
• Collaboration Across CEC
  • Partner with pre-sales, delivery, and leadership teams to develop solutions and close business
  • Align customer expectations with delivery outcomes
  • Communicate openly and consistently across all internal stakeholders

Qualifications

Required:

• 5+ years managing and growing large, complex B2B or enterprise accounts
• Proven consultative selling skills with a track record of building long-term client relationships
• Confidence engaging stakeholders at all levels, including executive leadership
• Strong organizational skills and sales process discipline
• Experience with Salesforce or similar CRM platforms

Preferred:

• Experience selling technology solutions, AV, physical security, or managed services
• Background working in a values-driven, relationship-focused organization

How Success Is Measured

• Revenue growth within assigned accounts
• Solution expansion across projects and managed services
• Pipeline strength and forecast accuracy
• Customer retention, relationship depth, and cNPS scores
• Consistent, accurate use of Salesforce

What Success Looks Like at CEC

• You own your accounts and follow through on every commitment
• You build trust-with customers and teammates-through consistency and integrity
• You approach your work with confidence, curiosity, and a willingness to lean in
• You champion the voice of the customer and act on their feedback
• You bring a clear plan, stay organized, and keep a strong pipeline
• You think long-term-about customers, teammates, and the business
• You contribute to a team culture where people support each other and win together