Account Manager - Sideline Store

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

About the role

BSN Sports is hiring an Account Manager for our Sideline Store team. An Account Manager leverages phone, email, and remote conferencing tools to cultivate relationships with onsite "advocates" who will promote their individualized websites.

Responsibilities

• Outbound calling and emailing to existing advocates
• Collaborating with advocates to drive incremental traffic and sales on their Sideline Store websites
• Assist customers with store re-designs and modification requests
• Leverage CRM application to keep in touch with stakeholders onsite and motivate them to promote their online stores
• Answer all forms of customer communication including phone calls, emails, and chats
• Update CRM application with current contact info, interaction notes, and follow-ups
• Recognize leads for future sales to pass along to Sales Professionals and Sales Management
• Work on special projects including but not limited to outbound calling campaigns
• Resolve complex problems effectively by separating key issues and generating multiple solutions

Requirements

• 1-2 years Inside Outbound Telesales/Customer Service experience required
• Bachelor's degree preferred, recent college graduates are encouraged to apply
• Must be proficient in Microsoft Office
• SAP experience preferred
• Have a willingness and desire to serve customers

Physical Requirements

• Sitting for Extended Periods: The position typically requires sitting for long hours at a desk or workstation while making or receiving phone calls. This may involve extended periods of typing, writing, or using a computer.
• Focus and Attention: The job demands sustained focus and attention, often requiring multitasking (e.g., listening to a customer while inputting data on a computer).
• Office Setting: The position is typically performed in an office environment, which can be either in an open-plan workspace or in a cubicle. Employees often work at desks equipped with computers, headsets, and telephones.
• Team Collaboration: Inside sales phone position may involve collaborative elements, where employees interact with team members, managers, or supervisors. While calls are often individual, there may be frequent communication for updates, strategies, and team goals.

Schedule

Monday - Friday between 7:30am - 4pm CST

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution / FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment

Values

• Service: We lead with heart. We champion community.
• Passion: We love what we do. It fuels our purpose.
• Integrity: We do what we promise. We own our actions and decisions.
• Respect: We earn it by giving it. Because everyone deserves it.
• Innovation: We never stop striving to be better. For ourselves and our community.
• Transparency: We are committed to openness and honesty in everything we do.