Account Manager, Senior

Atlas Logistics, a division of Atlas World Group, has provided commercial logistics services since 1970. Our brand is known for quality, dependability, and problem-solving across every industry we serve. Our partners count on us for fairness, financial stability, and creative thinking.

About the role

We're looking for an experienced Senior Account Manager to join our logistics team. In this role, you'll be responsible for managing complex client accounts, overseeing project execution, and serving as a trusted partner to customers, agents, and internal teams. The ideal candidate brings a strong operational mindset, excellent relationship management skills, and the ability to balance customer satisfaction with business performance. You'll play a critical role in driving account profitability, resolving challenges, and continuously improving service delivery across your portfolio.

Responsibilities

• Manage the day-to-day operations, profitability, and budgeting of assigned accounts.
• Serve as the primary point of contact for customers, building strong relationships and ensuring exceptional service.
• Coordinate with agents, warehouses, internal departments, and support teams to ensure efficient and successful project execution.
• Provide accurate pricing, quotes, and service recommendations to customers and prospects.
• Negotiate rates and pricing with customers and service providers to achieve profitable outcomes.
• Ensure timely and accurate delivery of required documentation and account-related communications.
• Resolve customer disputes, claims, and service issues quickly and professionally.
• Monitor account performance and identify opportunities to improve service, efficiency, and customer satisfaction.
• Support and mentor less experienced Account Managers by sharing knowledge and best practices.
• Develop and implement process improvements that enhance account management and service delivery.

Requirements

• High school diploma or GED required.
• 5-8 years of experience in account management, logistics, supply chain, or a related field.
• Proven ability to manage complex customer accounts in a fast-paced environment.
• Strong organizational skills with the ability to prioritize multiple projects and deadlines.
• Excellent communication, negotiation, and relationship-building skills.
• Demonstrated ability to resolve problems, disputes, and customer service challenges effectively.
• Experience collaborating with cross-functional teams and external partners.
• Proficiency with logistics management systems and Microsoft Office applications.
• Strong analytical skills with a focus on operational performance and profitability.
• A customer-focused mindset and commitment to delivering exceptional service.
• Experience developing and implementing process improvements is a plus.

Benefits

Your Wellness Matters

• Medical, dental, and vision coverage for you and your dependents
• Employee Assistance Program (mental health support + 24/7 licensed therapist access)
• Wellness perks, onsite fitness center, and onsite medical clinic

Financial Wellbeing

• Generous 401(k) match
• HSA & FSA options
• Tuition assistance
• Financial wellness programs

Flexibility & Time Off

• Paid vacation, sick time, parental leave, holidays, and disability leave

Pay

Earning potential up to $70k.

About Atlas

At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:

• Free online training via a modern learning and development platform
• A company-wide mentorship program
• Internal employee organizations
• Tuition reimbursement and continuous learning opportunities