Account Manager - Security and Events

About the role

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as an Account Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements
• Partner with leadership to create smarter, more efficient operating strategies
• Ensure staffing needs are met on time and within budget
• Maintain accurate records and reports for internal and external use
• Be ready for weekend/evening on-call needs and travel up to 25%
• Jump in on additional duties as needed—every day is different!

Qualifications

• Strong security experience
• Strong leadership and people-management skills
• Excellent communication skills (written and verbal)
• A customer-focused mindset and a drive to exceed expectations
• Experience mentoring, coaching, and developing teams
• Initiative and the ability to thrive in changing environments
• A bachelor’s degree or equivalent work experience
• At least 3 years in operations, service, field, or project management
• Experience in event staffing, security, sports management, or athletics (preferred)

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• Paid Time Off

Pay

$65,000 - $72,500 / year

Work Location: Minneapolis, MN