Account Manager Sales - HMIG

About the role

This job is responsible for managing a book of business and the relationship as a strategic consultant for existing accounts and their producers. Responsible for renewing accounts and selling new products and services to existing accounts where appropriate. Represent the organization at customer meetings, conventions, and sales events to promote sales and customer support. This role is based in New York and requires stop loss experience.

Responsibilities

• Perform renewals and add-on sales of assigned policies within established premium rate guidelines to ensure retention, profitability, and growth of existing business within an assigned book of business.
• Manage relationships as a strategic consultant with clients and brokers or producers.
• Assist management in supporting key local and national programs, and soliciting and providing competitive intelligence.
• Develop strategic plans and metrics for retaining contract (policyholder) count, enhancing profitability, cross-selling and processes around client’s strategic planning.
• Perform detailed fact finding, build files, collect data, coordinate, and manage information to build and enhance the policyholder and producer experience with the HM.
• Partner with diversified business and Highmark business partners where appropriate to cross-sell additional products and services to existing clients.
• Work with internal sources (claims, underwriting, administration, sales, etc.) to develop and present policyholder solutions.
• Assist with developing, implementing, and monitoring customer service and satisfaction strategies, including a review of current administrative processes as they relate to renewing business and to make recommendations on improvement.
• Other duties as assigned or requested.

Qualifications

• Minimum Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• State specific Producer’s license (Accident & Health) or obtained within 45 days of hire. (Stop Loss)
• Preferred experience in sales or account management in the insurance industry.

Skills

• Detailed knowledge of the health insurance marketplace.
• Communication – Must demonstrate the ability to communicate effectively as the position requires service calls to existing customers, and joint calls with Sales to new prospects.
• Creativity and innovation.
• Influence – Consultative selling. Promote various stop loss products as solutions to meet and exceed market place needs.
• Planning and organization – Time management and working well with others.
• Problem solving – Contract, billing, claims, and contractual issues.
• Exceptional skills in Excel, mathematics, and writing.

Scope of Responsibility

This role does not supervise or manage other employees.

Work Environment

Travel is required.

Pay

Pay range: minimum $72,000.00, maximum $108,000.00. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.