Account Manager, Sales

3438 Peachtree Road NE, Suite 1800, Atlanta GA 30326, United States

About the role

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. The Account Manager, Sales will report to the Sr. Director of Sales and play a key role in supporting and growing our wholesale business, specifically with department stores. This role is ideal for a highly analytical and motivated sales professional who is excited to help drive category growth. The Sales Manager will partner closely with cross-functional teams and retail buyers to support business strategy, identify growth opportunities, and ensure best-in-class execution of our brands. This role offers strong exposure to senior leadership and major national retailers.

Responsibilities

• 75% Account Management
  • Lead, pursue, and deliver sales and profit goals for assigned accounts.
  • Build strong relationships with retail partners by demonstrating a clear understanding of customer objectives, category dynamics, and the competitive landscape.
  • Analyze customer business performance to identify and develop new business opportunities.
  • Create and present short- and long-term strategies for account growth including market share expansion.
  • Manage and oversee the analysis of market trends, customer needs, and competitive activities to identify opportunities for growth in collaboration with Merchandising, Marketing, Operations, Distribution, and Finance teams.
  • Make frequent visits to customer stores and competition to maintain intimate knowledge of product performance and offerings.
  • Actively participate in cross-functional projects; clearly communicate point of view while incorporating feedback from others.
  • Coordinate and execute co-op marketing initiatives in partnership with creative, in-store, and brand marketing teams to drive brand visibility and sales growth.
  • Provide leadership and strategy execution to sales team for specific accounts.
• 25% Account Support
  • Plan, project, and manage product assortments for accounts.
  • Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock.
  • Monitor key performance indicators (KPIs) and generate comprehensive reports to track account health, identify trends, and provide recommendations.
  • Implement process improvements to enhance operational efficiency within account management activities.
  • Provide data-driven insights by leveraging market research, sales data, and competitive intelligence to support growth strategies.
  • Lead special projects / ad hoc analysis as required.
  • Manage day-to-day account maintenance including order troubleshooting, operational follow-up, and chargeback research.

Requirements

• 4+ years of successful experience in domestic retail apparel.
• Proven ability to influence others and build strong, productive partnerships; history of eliminating barriers to achieving goals by way of relationship building.
• Demonstrated strong decision making, organization, negotiation, and problem-solving skills; not afraid to take calculated risks and offer point of view.
• Proven ability to effectively communicate and present complex ideas and strategic initiatives to internal/external partners at all levels.
• Demonstrated experience leading a team with a passion for developing others.
• Strong analytical and retail math knowledge.

Preferred Skills

• Knowledge of retail fashion industry, children’s business, and ecommerce.
• Ability to negotiate, troubleshoot, and problem solve while maintaining positive customer relationships.

Benefits

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.