Account Manager - SaaS Sales

About the role

Minitab helps organizations transform operational data into meaningful business outcomes. Solutions are used across various industries to improve quality, reduce waste, increase efficiency, and make data-driven decisions.

Responsibilities

• Manage and grow a portfolio of assigned customer accounts
• Develop strong relationships with key stakeholders and serve as a trusted advisor
• Drive customer retention, renewals, upsell, and cross-sell opportunities
• Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools

Requirements

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
• Proven ability to build relationships, retain customers, and grow existing accounts
• Strong consultative communication, presentation, and problem-solving skills
• Ability to manage multiple customer relationships and priorities in a fast-paced environment
• Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments
• Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations
• Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions
• Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives

Qualifications

• Demonstrated ability to collaborate effectively across cross-functional teams in a virtual environment

Skills

• Relationship-building
• Customer service
• Consultation
• Problem-solving
• Communication

Benefits

• Health insurance
• Short and Long Term Disability
• Employee Assistance Program (EAP)
• Lifetime term life insurance
• 401k retirement plan with employer match
• Paid holidays and vacation days
• Tuition reimbursement
• Parking and transit benefits
• Hybrid work schedule

Pay

Base salary: $75K/year

Schedule

Remote employment in CA, CO, AZ