Account Manager - SaaS Healthcare

About the role

Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Our single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta.

Responsibilities

• Nurture client relationships and respond to inquiries with enthusiasm.
• Collaborate with cross-functional teams to develop tailored solutions that meet client needs.
• Participate in team meetings and chats to strategize and share insights.
• Regularly analyze account performance and document client outreach.
• Proactively communicate with clients to ensure satisfaction.

Qualifications

• Bachelor's degree in Life Sciences, Business, or a related field (preferred).
• 1-2 years of experience in account management, sales, or customer success, with a focus on laboratory, life sciences, or healthcare sectors.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders.
• Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment.