Account Manager - Rotating Equipment and Pumps

About the Role

The Account Manager identifies and evaluates customer needs, offers appropriate solutions, and promotes Rotating Equipment products and services. Working under the direction of the Sales Manager, this role develops account plans, interfaces with various teams, and maintains customer relationships to deliver the total Company value.

Responsibilities

• Identifies and evaluates customer needs and offers appropriate solutions.
• Develops the account plan under the direction of the Sales Manager.
• Promotes Rotating Equipment products and services, including centrifugal pumps, positive displacement pumps, blowers, compressors, accessories, and integrated pump packages.
• Interfaces with RQ management, inside sales, and other company sales and account teams to communicate activities, opportunities, issues, and goal status.
• Develops and maintains customer relationships.
• Attends technical conferences and product/technical training sessions.
• Establishes and maintains relationships with Engineering, Purchasing, Maintenance departments, key decision makers, and Principals.
• Conducts product demonstrations and technical presentations.
• Provides technical assistance to Sales and Operations personnel.
• Presents and specifies products for varied applications.
• Determines application and specification of products.
• Helps develop sales forecasts and strategies to accomplish goals.
• Provides input and feedback on pricing and sales margins.

Qualifications

• BS/BA Degree in Business or Engineering-related disciplines; alternatively, AS/AA degree with 2+ years of experience, or equivalent combination of education and experience.
• Technical degrees preferred.
• Basic knowledge of the oil & gas industry (upstream, midstream, and downstream).
• Solid knowledge of basic hydraulic principles, pumping systems, and related equipment.

Experience/Skills

• 3-5 years of technical sales/customer service experience, including prospecting, cold calling, and customer presentations.
• Proficiency in MS Office and Outlook.
• Strong written and oral communication skills, including formal presentation skills.
• Solid interpersonal skills: engaged listening, acknowledging, questioning, and discovery.

Competencies

• Ability to interface with and influence senior-level executives.
• Strong prospecting and opportunity identification skills.
• Innovative in selling and servicing approach.
• Strong drive, initiative, and motivation for success.
• Win/win negotiating skills.
• Ability to manage customer expectations regarding deliverables and timeframes.
• Strong customer service skills, including rapport and trust-building.
• Strategic thinker with solid technical aptitude.
• Team player with conflict management and consensus-building skills.
• Proficiency in coordinating multiple sales departments and support staff for effective customer solutions.
• Problem-solving skills with good judgment and strategic approach.
• Strong business acumen and recognition of complementary solutions.
• Self-management skills, including professionalism and dependability.