Account Manager - Robotics (Pre-Post Sales)

Key Responsibilities

• Own 1–2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live)
• Act as the primary client-facing lead and trusted advisor
• Translate customer workflows into scalable robotics and automation solutions
• Lead deployment strategy and oversee on-site execution
• Cook up onboarding requirements (safety, IT, compliance, site access)
• Ensure successful implementation, adoption, and customer satisfaction
• Interface with stakeholders across all levels (technical teams through executive leadership)
• Support both pre-sales conversations and post-sales delivery in a continuous engagement model

Qualifications

• Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.)
• Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success
• Proven ability to operate across both pre- and post-sales environments
• Strong communication skills with the ability to engage both technical and executive audiences
• Comfort working in fast-paced, ambiguous startup environments
• Willingness to travel approximately 50%
• Strong ownership mindset with accountability for outcomes

Nice to Have

• Experience in regulated environments (biotech, semiconductor, etc.)
• Familiarity with customer onboarding processes (safety protocols, compliance, IT access)