Account Manager REP

Pay

Salary Grade: G07 — Minimum $73,060, Midpoint $96,804, Maximum $120,548.

About the role

Responsible for establishing, managing and enhancing relationships with Retail Providers on behalf of TNMP in the Texas de-regulated electric industry. Acts as a trusted advisor and is the liaison between their assigned accounts and TNMP REP Relations department, along with cross-functional departments.

Responsibilities

• Establishes and maintains relations and contacts with retail providers, providing daily support to ensure customer satisfaction with service and business processes.
• Obtains advice and counsel from management and technical specialists to facilitate the communication process, as necessary.
• Maintains awareness of market directives and activities within ERCOT and business to provide information, guidance and receive feedback from retail providers as it relates to TNMP.
• Effectively communicates TNMP key messages to assigned retail providers and provides clear customer feedback to TNMP staff at all levels (e.g. TNMP cross-functional support teams, management, etc.).
• Plans and conducts meetings with retail providers and TNMP staff to understand applicable market trends, risks, needs and impact of market factors; may work with retail providers to develop a risk mitigation strategy to promote business satisfaction.
• Ensures that TNMP meets assigned retail providers’ existing and future market needs by developing an in-depth understanding of the customers’ business operations and translating this into product and service recommendations.
• Understands assigned retail providers’ goals and coordinates the alignment of appropriate TNMP personnel to complete those objectives.
• Identifies product and service opportunities to benefit TNMP and retail providers based on customer needs.
• Represents TNMP as a trusted market advisor and business leader at retail provider events in assigned territory.
• Assists with coordination and implementation of annual REP Survey and Workshop.

Skills

• In-depth knowledge of ERCOT Retail Market Guide, ERCOT transaction protocols, EDI and Texas SET, as well as business knowledge of TNMP technologies and processes.
• Ability to work effectively and independently with limited supervision.
• Ability to maintain positive and productive working relationships with various individuals and groups.
• Ability to multi-task and effectively manage time in a dynamic environment.

Qualifications

• Bachelor's degree from a four-year college or university in a related field with five to six years of related experience or equivalent combination of education and/or experience related to discipline.
• Expert communication and public speaking skills.
• Analysis and problem-solving ability: manage multiple concurrent assignments effectively while maintaining accuracy and meeting deadlines.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to apply creativity to problem solving and utilize business analytic skills and modeling capabilities to provide ongoing insight into the business and to make recommendations and decisions.
• Ability to interpret complex information and data to identify potential needs and develop comprehensive solution plans.
• Ability to manage conflict and competing interests.
• Ability to lead the research and analysis of customer issues.
• Decision making: serves as a strategic resource for developing solutions and offerings for TNMP retail providers and has the accountability and authority to champion decision making.
• Ability to make sound and effective decisions that support Company's goals and operations as they pertain to market requirements.
• Extensive independent judgment must be exercised to meet functional responsibilities, while maintaining continuing, positive and mutually supportive work relationships between Company and retail providers.
• Strong relationship-building, negotiation and facilitation skills.
• Scope and impact: relationships developed will have direct impact on the annual REP Survey, which is part of the annual strategic plan.

Requirements

• This position is covered by NERC CIP cyber security standards.
• Prior to being hired, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check.
• Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.

Physical Demands

• Ability to sit up to two-thirds of the time and to stand, walk, and stoop up to one-third of the time.
• Good vision and ability to adjust focus required.
• Manual dexterity is needed.
• Occasionally lift and/or move up to 10 pounds.

Work Environment

• Ability to work weekends and evenings periodically.
• Work performed in an office environment.
• Frequent travel is required.

Note: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.