Account Manager REP

Pay

Salary Grade: G07 — Minimum $73,060, Midpoint $96,804, Maximum $120,548.

About the role

Responsible for establishing, managing and enhancing relationships with Retail Providers on behalf of TNMP in the Texas de‑regulated electric industry. Acts as a trusted advisor and is the liaison between their assigned accounts and TNMP REP Relations department, along with cross‑functional departments.

Responsibilities

• Establishes and maintains relations and contacts with retail providers, providing daily support to ensure customer satisfaction with service and business processes.
• Obtains advice and counsel from management and technical specialists to facilitate the communication process, as necessary.
• Maintains awareness of market directives and activities within ERCOT and business to provide information, guidance and receive feedback from retail providers as it relates to TNMP.
• Effectively communicates TNMP key messages to assigned retail providers and provides clear customer feedback to TNMP staff at all levels (e.g. TNMP cross‑functional support teams, management, etc.).
• Plans and conducts meetings with retail providers and TNMP staff to understand applicable market trends, risks, needs and impact of market factors; may work with retail providers to develop a risk mitigation strategy to promote business satisfaction.