Account Manager, Renewals

p{line-height:1.6!important;}li{line-height:1.6!important;margin-bottom:6px!important}Douglas Adams once said, "Technology is a word that describes something that doesn't work yet." Funny, because it's true. So much so that it sparked our unrelenting mission to increase the positive impact of technology on people's lives.From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household, and chances are good we've impacted your life already. We're full of people who take pride in striving toward our goals and having a blast while doing it. We're always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology.As a Renewal Account Manager, you'll play a key role in protecting and growing recurring revenue from your book of mid-market accounts. Your focus will be on renewal execution, retention health, and relationship management, ensuring customer success and contract continuity year over year. This position emphasizes consistent renewal performance, operational excellence, and customer advocacy. What You'll Do as a Renewal Account ManagerRenewal and Retention ExecutionOwn the full renewal lifecycle for assigned mid-market accountsDrive proactive portfolio management to ensure high renewal ratesCoordinate and execute 120-day renewal engagement plans to mitigate risk of churnNegotiate terms and timing with customer contacts and stakeholders Customer Relationship ManagementDeepen relationships with key stakeholders to ensure consistent value realization and product adoptionAct as a trusted advisor to customers on product utilization, goals, and outcomesConnect with Customer Success and Support internally to solve customer challengesPerformance and Metrics Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targetsExample targets: 90%-95% GRR and 102%-105% NRR annuallyKeep renewal forecasts and pipeline accurate and up to dateAnalyze churn drivers and surface insights for cross-team improvementCollaboration Partner with Sales, Customer Success, Product, and RevOps to align strategy and customer outcomesFacilitate handoffs to senior account managers and support expansion opportunities Drive internal communication on risk indicators and renewal planningSurface customer feedback to our Product and Services teams, shaping what we build and deliverWhat You Need to Do the JobExperience and Skills3-5 years in SaaS account management, renewals, or customer successStrong relationship-building skills and negotiation experienceFamiliarity with CRM tools (e.g., HubSpot, Salesforce) and renewal tracking processesConfidence working with mid-market customers, multiple stakeholders, and cross-functional teamsExperience coordinating with procurement and legal teams to navigate renewals and approvalsFluency with and frequent use of modern AI tools and practicesMindsets and TraitsCustomer-centric and proactive, anticipating needs before problems ariseOrganized, analytical, and metrics-drivenSkilled at guiding timing and value conversations with clarityThe Nitty-GrittyCompensation: $90k-$100k annually (not commission-based)This is a full-time, hybrid positionCandidate must live within commuting distance of HQ office (Mission Viejo, California)Candidate must be willing and able to travel up to 10%Sorry, recruiters: We're not open to working with you on this roleWe require a satisfactory background check following offer acceptanceMore About UsWe're an innovative tech company, and we're always evolving. Our weird and wonderful work culture is unified by geeking out hard over tech: the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They're very important to us.You'll Fit Right In IfYou love emerging tech: using it, talking about it, tinkering with itYou're obsessed with using AI to amplify your productivityYou're not afraid to ask (or answer) stupid questionsYou're a strong communicator but your an even better listenerYou were triggered by the grammar in that last bulletYour coworkers speak highly of you and your workYou know your biggest weakness, and it isn't that you're a perfectionistYou're a builder with a track record to prove itYou're willing to admit when you screw up (it happens to the best of us)You know the answer to the Ultimate QuestionThe Typical Perks You'd ExpectMedical + FSA Voluntary Dental + Vision 3 weeks of PTO annually ✈️ (plus more the longer you're with the company)401(k) matching Other voluntary insurance: life, disability, pet, etc. ♥️Plus a Few Pleasant SurprisesWe pay for your phone (unlimited data!)We pay for your home internet (unlimited cat videos!) $1,000 budget to turn your at-home workspace into a temple of productivityRaise and bonus opportunities every year (treat yo self )Stock options Discounts on fitness, electronics, entertainment, and moreIRL team-building events and parties in sunny Southern California