Account Manager (Remote)

About the role

This role is responsible for building and maintaining the relationship with the client and for the coordination and administrative support of their assigned client accounts. The Account Manager will be the main point of contact for all client questions and concerns, identifying client-specific issues, proposing solutions, and leading resolution in collaboration with other teams and external partners to achieve growth and renewal objectives. The position also involves developing strong internal and external relationships to meet customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies.

Responsibilities

• Develop a mutually rewarding working relationship with client contacts to ensure renewal of case and retention
• Follow through on outstanding issues to the point of resolution
• Offer creative product and service solutions to address client's evolving needs
• Monitor on an ongoing basis client's product lines and services to ensure client's needs are being met
• Execute tactical components of the account team's business plan for customer
• Identify client-specific issues, propose solutions, and lead resolution working with other operational areas
• Collaborate with account team members and functional support areas on more complex product or service issues to ensure client's needs
• Collaborate cross-functionally to identify, implement, and monitor the customer's service efficiencies, including performance guarantees
• Collaborate with team members on case installation to manage the integration of client's and internal organizations, ensuring a smooth installation
• Review client key performance metrics and identify opportunities for plan design changes and efficiencies
• 10–15% travel required
• Other duties as assigned

Preferred Qualifications

• Years of Experience: 2–4 years of experience in Account Management or Sales in the Healthcare industry
• Degree: Bachelor’s Degree in Business, Healthcare Administration, Marketing, or related field
• Certification: Not required

Skills

• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• Ability to prioritize numerous tasks
• Problem-solving skills
• Clear and concise writing skills to effectively communicate with clients and brokers
• Experience presenting educational material or compelling story to clients
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word (including mail merge), and Outlook
• Strong verbal and written communication skills
• Aptitude for prioritization and multitasking
• Strong collaboration skills
• Drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred

Pay

$57,000–$70,000 per year (actual compensation varies by location, skills, and experience; incentive and bonus opportunities may apply)

Benefits

• Healthcare coverage
• 401(k) savings plan
• Company holidays
• Paid time off
• Parental leave
• Employee assistance program