Account Manager- Redi-Mix Concrete

What You'll Do

• Prepare customer quotes by providing accurate pricing information in accordance with the established pricing matrix, ensuring clarity on product quality and services offered.
• Place orders with the appropriate departments and monitor the production and delivery process to ensure timely fulfillment.
• Develop and maintain strong relationships with key and target accounts to promote customer satisfaction, build business partnerships, and increase activity across commercial, residential, and utility sectors.
• Collaborate with corporate management to plan business objectives, coordinate functions and operations between departments, and establish responsibilities and procedures to achieve organizational goals.
• Develop and execute a strategic plan to maintain regular contact with customers within assigned territories, ensuring ongoing customer satisfaction and loyalty.
• Troubleshoot customer complaints/problems regarding billing, quality, quantity, and service.
• Provide efficient resolutions to instill customer satisfaction. Assist the Billing and Credit departments in resolving account issues.
• Actively participate in networking events and trade associations, and area chambers to promote Company products and services. Entertain customers to develop and enhance effective customer relations.
• Aid in project research and review concrete specifications to submit to quality control for verification and approval prior to bidding projects.
• Develop an understanding and monitor the performance of each contractor in areas such as credit, pricing, delivery efficiency and purchasing habits.
• Assist the accounting department with billing issues and collections on customer accounts.

What We Offer

• Competitive pay with opportunities for growth
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance

Requirements

• Bachelor’s degree required or equivalent combination of education and experience.
• Three (3) to five (5) years’ construction industry experience, preferably in the target market.
• Excellent people skills and customer-focused philosophy.
• Must be able to communicate effectively with people at all operations levels.
• Must have experience in budget and goal preparation, contract negotiation and program development.
• Computer proficiency to include Word, Excel, and Power Point.
• Have good mathematics skills including use of feet, inches, and fractions.
• Valid driver’s license in state of residence.

Physical Demands

• Can kneel, crouch, crawl, climb, balance, bend, twist, reach, and feel.
• Can sit, stand, walk, stoop, write, push, and pull.

Salary

$85,000 to $95,000