Account Manager, Provider Relations (PA)

Key Responsibilities

• Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs
• Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement
• Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach
• Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption
• Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success
• Maintain accurate documentation of provider interactions, feedback, and activities
• Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements
• Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically
• Implement new services and products for existing partners

Requirements

• 5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment
• Bachelor's degree required
• Background in healthcare, business, communications or related field
• Ability to work independently from a home-based location within a commutable distance of assigned clinic sites
• Travel regularly for work by car
• Proficiency with Microsoft Suite with strong analytical skills and a data-driven approach
• AI Tool fluency (Claude, Gemini, Copilot)