Account Manager, Professional Channel

Responsibilities

• Manage the complete customer lifecycle for an assigned portfolio of strategic accounts
• Develop and execute Joint Business Plans (JBPs) aligned with customer objectives
• Conduct Quarterly Business Reviews (QBRs) using business analytics, sales trends, and growth opportunities
• Analyze CRM, Power BI, reorder cadence, product adoption, and purchasing trends
• Build strong relationships with business owners, providers, practice managers, and staff
• Develop strategic growth plans that improve retention, revenue, and education engagement
• Serve as the primary business consultant and trusted advisor
• Collaborate with Sales, Education, Marketing, Customer Success, Product Development, Finance, and Operations to deliver an exceptional customer experience and support successful execution of commercial initiatives

Qualifications

• Education: Bachelor's degree in Business, Marketing, Communications, or related field preferred
• Certifications: Licensed Esthetician preferred
• Experience: 5+ years of account management, consultative sales, business development, or customer success experience within the professional skincare, aesthetics, beauty, or medical industries
• Experience managing strategic customer relationships
• Experience developing Joint Business Plans (JBPs) and conducting Quarterly Business Reviews (QBRs)
• Strong business acumen with the ability to interpret sales reports and business analytics
• Excellent presentation, communication, relationship management, and organizational skills
• Proficiency with CRM platforms, Microsoft Office, and business reporting tools
• Ability to travel based on business needs; estimated 40–50%