Account Manager - Product Expansion

Job Responsibilities

• Develops strategic customer relationships that deliver revenue growth, gross profit expansion, and retention outcomes.
• Sets account plans that translate customer needs into prioritized growth initiatives and engagement roadmaps.
• Delivers targeted programs and solutions that expand adoption, deepen customer value, and reduce churn risk.
• Identifies and advances new business opportunities by shaping proposals and moving deals toward closure.
• Provides proactive customer communications and follow-through that sustain alignment, confidence, and continuity of service.
• Resolves complex but familiar customer issues by coordinating stakeholders, driving decisions, and confirming closure.

Qualifications

• Bachelor's degree in business administration, sales, marketing, or a related field, or equivalent experience required.
• 4+ years of experience in B2B account management, proposal development, renewals, deal negotiation, or a related field required.
• Certification in customer success, account management, client relationship management or equivalent preferred.

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs and professional development resources
• Mentorship programs, employee resource groups, and volunteer activities

Pay

Salary Range: $73,600 - 147,290 (National Average). Actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois state-specific locations may be up to 10% lower than the minimum, and 12% higher than the maximum.