Account Manager - Produce

Client Portfolio Management

• Independently manage a portfolio of Custom Distribution clients across the QSR, Airlines, and Fast Casual segments.
• Serve as the central point of contact for all corporate client inquiries at the end-user level.
• Act as the primary day-to-day owner of assigned accounts.

Strategic Account Execution

• Develop and execute strategic account plans to meet sales targets, support growth, and drive operational efficiency.
• Deliver insights and communication that align supply chain execution with client objectives.
• Provide strategic feedback to category leads and the supply chain team based on ongoing account interaction and market observations.

Client Communication & Support

• Conduct regular (typically weekly) client and distributor calls to:
• Resolve issues and manage action items.
• Communicate pricing updates and resolve discrepancies.
• Provide distribution and logistics support.
• Escalate and inform on market conditions and trends.

Implementation & Renewal Management

• Oversee key account implementation and renewal tasks, including:
• New account, market, and item rollouts.
• Limited Time Offer (LTO) launches.
• Establishing and managing rollout timelines with internal and external stakeholders.

Category & Market Insight

• Continuously research and apply industry-specific trends and insights to enhance category strategy and expand service offerings.
• Collaborate with the Account Executive and Director of Client Relations to forecast sales volumes and plan account growth.
• Deliver quarterly account update reports to the broader Custom Distribution team, including the Supply Chain Manager and Director of Client Relations.

Cross-Functional Engagement

• Maintain close, daily communication with internal partners including:
• Business Development,
• Supply Chain Management,
• Senior Supply Chain Analysts,
• Pricing & Food Safety Teams,
• Client Experience & Review.

Cross-Training & Development

• Support facilitation of client business reviews, site visits, product testing, and attendance at client conferences.
• Become cross-trained in core Custom Distribution supply chain functions to better support account needs and ensure continuity.

About you

• 2-3 years of sales or account management experience in the produce industry.
• Experience developing business relationships with owners, decision makers and champions as a supplier, vendor, or partner.
• Excellent verbal and written communication skills.
• Strong organization skills including the ability to manage multiple priorities.
• Availability to handle client needs on an as needed basis outside normal business hours.
• Proficient with Salesforce, Tableau, Microsoft Office Tools (Outlook, Excel, Word, Teams).
• Bachelor's degree preferred.