Account Manager, Pharmacy Partnerships - NH, VT, and ME

Genoa Healthcare is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. As an Account Manager, you will manage a portfolio of residential and healthcare partner accounts, serving as the primary liaison between Genoa Healthcare, pharmacy operations, and client partners.

About the Role

This role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business. You will work closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, and growth metrics.

Responsibilities

• Client Relationship Management
  • Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth.
  • Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through.
  • Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences.
  • Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions.
• Growth & Business Development
  • Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management.
  • Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts.
  • Proactively identify account risks, service gaps, and relationship concerns early to address them before they affect retention and growth.
  • Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets.
• Account Oversight & Operational Support
  • Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth.
  • Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site.
  • Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams.
• Cross-Functional Collaboration
  • Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps.
  • Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly.
  • Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations.
• Client Engagement & Education
  • Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration.
  • Coordinate client-facing activities such as site visits, outreach, and immunization events.
  • Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities.
• Performance Metrics (KPIs)
  • Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth.
  • Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints.
  • Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns.
  • Billing Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned.
  • Onboarding Support: Successful coordination and follow-through for new account transitions.
  • Account Responsiveness: Timely communication and documented follow-up after visits, calls, and escalations.
  • Client Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship management.
  • Scheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories.
  • Operational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams.

Requirements

• 4+ years' experience supporting pharmacy or healthcare operations.
• 4+ years' experience in pharmacy or healthcare account management, in a client-facing support role.
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs.
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule.

Preferred Qualifications

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts.
• Licensed Pharmacy Technician.
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities.
• Experience coordinating healthcare-related events.
• Proficiency with MS Office.

Skills

• Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve, and prioritize.
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment.

Schedule

This role is eligible for telecommute flexibility if located in or within the states of NH, VT, and ME. All telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.