Account Manager (Pharmacy Benefit Management)
About the role
The Account Manager position is one of the most crucial jobs within the organization. It directly supports the Broker(s) and Consultants during the after-sales phase of the business; then once the account is acquired, assumes coordinated responsibility with the Strategic Account Executive (SAE) of maintaining an extremely positive relationship with our clients.
Responsibilities
- Essential Job Responsibilities Include:
- Job Specifications & Communication
- Client Consultation
- Client Information & Awareness
- Customer Continuity
- Internal Work Order Facilitation
- Lead contact and day-to-day administrator responsible for assigned clients with SAE
- Ensures all client and account information entered in Sales Force and DataNet is accurate and up-to-date
- Maintains effective relationships with client contacts
- Interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD) or summary or benefits (SOB)
- Analyzes utilization reports and assists SAE in recommending benefit plan changes
- Prepares and reviews written communications
- Prepares renewal spreadsheets and letters
- Prepares claims experience reports and renewal projections
- Requests and summarizes proposals from insurance companies
- Prepare benefit summaries for current and recommended plan changes
- Leads special projects as needed
- Maintains an ongoing effort to manage current benefit trends and legislated requirements and programs
- Maintains necessary commissions for all plans and Brokers (as necessary)
- Participate in Best and Final presentations as needed
- Think creatively to meet client needs and solve problems
- Prepare and send out confirmation letters
- Make regular service/relationship calls to clients
- Preparation of basic to moderately complex reports deemed necessary by SAE, RxBenefits Senior Leadership and or broker
- Communicate to our clients “Our Value-Added Service”
Qualifications
- High School diploma is required. Associate’s or Bachelor’s degree preferred
- Health / Pharmacy industry experience preferred
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Thorough knowledge of Employee Benefits insurance
- Ability to read, analyze and interpret industry policies and contract documents
- Excellent presentation and communication skills
- Strong analytical and critical thinking skills
- Strong organization skills with the ability to prioritize in a dynamic environment
- Self-motivated with the ability to work independently with limited supervision or within a group or team
Skills
- High School diploma is required. Associate’s or Bachelor’s degree preferred
- Health / Pharmacy industry experience preferred
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Thorough knowledge of Employee Benefits insurance
- Ability to read, analyze and interpret industry policies and contract documents
- Excellent presentation and communication skills
- Strong analytical and critical thinking skills
- Strong organization skills with the ability to prioritize in a dynamic environment
- Self-motivated with the ability to work independently with limited supervision or within a group or team
Benefits
We are committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
Pay
The anticipated hiring range for this role is $56,800-$71,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications.