Account Manager, PAR Retail

Position Description

At PAR Retail, we're helping brands build stronger, smarter relationships with their customers through innovative engagement technology. As an Account Manager, you'll play a critical role in making that happen.

Requirements

• Bachelor's degree or equivalent professional experience
• 3–5 years of experience in account management or customer success
• Experience within technology, software, SaaS, or related industries is a plus

Additional Skills

• Build trust quickly and develop authentic, long-lasting customer relationships
• Communicate with confidence and clarity across diverse audiences and stakeholder groups
• Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
• Balance attention to detail with the ability to drive progress and prioritize competing demands
• Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
• Enjoy working in a dynamic, fast-moving environment where adaptability is essential
• Effectively facilitate discussions, deliver presentations, and influence decision-making
• Thrive in a remote-first environment while maintaining a high degree of accountability
• Comfortable traveling up to 25% as business needs require

What You'll Do & Own

• Become a Strategic Partner to Your Customers
• Build trusted advisor relationships with key customer stakeholders
• Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
• Champion customer goals internally and ensure alignment across partner teams
• Drive Growth and Business Outcomes
• Deliver data-driven insights and recommendations that support customer objectives
• Translate platform capabilities into practical solutions that solve business challenges
• Identify opportunities to strengthen customer engagement programs and enhance performance
• Lead Customer Engagement and Communication
• Serve as the primary owner of assigned customer relationships
• Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
• Coordinate communication across internal and external stakeholders to ensure successful execution
• Advocate for Customer Needs
• Monitor progress against customer initiatives and strategic priorities
• Surface customer feedback, market insights, and emerging needs to influence future product enhancements
• Act as the voice of the customer while balancing business objectives and platform capabilities
• Become a PAR Retail Expert
• Develop deep expertise in the PAR Retail platform and customer engagement ecosystem
• Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends
• Education customers on best practices and innovative ways to achieve greater value from the platform
• Ai Integration
• Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success.

Interview Process

• Video interview with Talent Acquisition Team
• Video interview with the Hiring Manager (via MS Teams)
• Video interview with the Team (via MS Teams)

Company Commitment

• PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.

Compensation Range

$80K - $100K