Account Manager - Oncology (Memphis, TN)

Essential Duties And Responsibilities

• Aid in operationalizing healthcare provider (HCP) requests and sample collection for Guardant Health tests in current clients.
• Leverage company tools and resources to problem solve customer orders and reporting, as needed, in collaboration with GH Client Services.
• Engage in customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Ensure timely sample acquisition.
• Collaborate and coordinate with all sales positions to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
• Continually analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively and compliantly with individuals across multiple departments throughout GHI.
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years customer service/sales experience.
• Previous experience in pharma, diagnostic, medical device, or biotech setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Impeccable oral and verbal communication and presentation skills.
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager.
• Problem solving, decision making, and technical learning skills.
• Strong administrative skills and sophistication to manage business in complex environments.
• Must demonstrate GHI's Values by acting with integrity, respect, trust, and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Frequent travel throughout the territory required.
• Must live within assigned territory.
• AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Pay

This role offers an annualized base salary range of $77,200 - $106,150, depending on location and other factors. Guardant Health is committed to providing reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. Please contact Peopleteam@guardanthealth.com for support.

Schedule

The role is available as a hybrid work model, with in-person/onsite collaboration on Mondays, Tuesdays, and Thursdays, and remote work on Fridays. Employees must live within the assigned territory to participate in the hybrid schedule. Guardant Health adheres to LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).