Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

About the role

The Account Manager of Client Services cultivates and maintains an ongoing strategic relationship with clients, ensuring customer satisfaction with pharmacy services, issue resolution, and overall client retention.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process. Works directly with key internal partners to achieve timely responses on all issues along with setting proper expectations for clients.
• Manages their client base through the company’s CRM software, including tracking and managing activities, issues, tasks, contacts, and other client communications.
• Owns their client book of business, being the subject matter expert and prepared to communicate critical to quality measurements to address customer needs, delivering world-class service.
• Provides pharmacy service, performance, and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls, and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools, and resources.
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing and receivable standards are achieved.
• Represents PharMerica at corporate/networking/client events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

• Bachelor's degree or equivalent experience.
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Excellent communication skills, especially with all levels of management.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root cause analysis.
• Ability to collaborate cross-functionally.
• Experience working within a collaborative team.
• Strong background with the ability to manage multiple priorities and deadlines at once.

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision, and life insurance benefits
• Company-paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401(k)
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Annual Incentive Bonus: 15%

Schedule

Monday - Friday, hours depend on business needs.

Pay

USD $70,000.00 - $80,000.00 / Year