Account Manager, NA

About the role

We are seeking a hungry, ambitious, and high-energy Account Manager to join our Boston hub. This is not a traditional account management role but one where you will sit at the intersection of technology, strategy, product, and client growth.

Responsibilities

• Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
• Learn how modern retail media and marketplace monetization works, including sponsored ads, auction systems, ad relevance, and performance strategy.
• Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
• Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
• Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
• Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
• Become a trusted advisor to clients while helping shape the future of retail media infrastructure.

Requirements

• Bachelor’s or Master’s degree or equivalent experience
• 3+ years of experience in account management, customer success or other client-facing environments
• Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
• Highly curious and eager to learn complex products, business models, and technology quickly
• Analytical mindset — comfortable thinking through data, trends, and business problems
• Strong ownership mentality — you take initiative instead of waiting for instructions
• Excited by startup environments, fast growth, ambiguity, and building things from the ground up
• Mission-driven, ambitious, and motivated to grow your career quickly

Qualifications

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• Thriving with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Skills

• Strong interpersonal and communication skills
• Ability to analyze and interpret data
• Excellent problem-solving and decision-making abilities
• Experience with CRM tools and project management software

Benefits

• Competitive salary
• Flexible work schedule
• Health insurance
• Retirement plan
• Professional development opportunities
• Employee recognition program

Pay

• $80,000 - $120,000 annually

Schedule

• Full-time