Account Manager - Music Clubs

The Role

• Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
• Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.
• Manage the Music Clubs client database by entering and updating information in their profiles, as well as tracking target dates
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
• Serve as the lead point of contact for all matters specific to Music Clubs clients within all levels of the client’s organization
• Advise and educate Music Clubs clients to ensure a complete understanding and best practices of all AXS products
• Work closely with marketing to manage AXS brand activation in partnership with clients
• Understand, maintain and regularly report client health and business objective metrics

Requirements

• Bachelor’s Degree (4-year) in Business, Marketing, or related field
• 2-4 years proven experience in account management or related field (preferably within ticketing or Live Entertainment)
• Proficient in using ticketing systems and platforms to facilitate seamless transactions
• Strong interpersonal and communication skills
• Able to collaborate effectively with cross-functional teams
• Strong organizational and project management abilities
• Proficiency in database management and reporting tools
• Demonstrated problem-solving skills and proactive approach to issue resolution
• Familiarity with the entertainment industry and AXS products is a plus
• Willingness and ability to travel up to 30%

Qualifications

• BA/BS Degree (4-year) Business, Marketing, or related field

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and project management skills
• Proficiency in database management and reporting tools
• Proven experience in account management or related field
• Experience with ticketing systems and platforms
• Familiarity with the entertainment industry and AXS products

Benefits

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401(k) Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings

Pay

$75,000-$80,000

Schedule

Full-time