Account Manager, Mirakl Connect - Boston

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

About the Team

You'll be part of our US Account Management sales team led by Whitney Mayfield. The team consists of 1 Account Manager operating within a global sales team of 15 people, covering the US market for Mirakl Connect. Together, you'll be connecting the best brands and sellers directly to the most powerful marketplace platforms helping them reach new audiences, accelerate multi-channel growth, and reduce the complexity of scaling operations.

Responsibilities

• Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans
• Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation
• Grow GMV through channel and market activation, catalog improvements, and package tier upgrades
• Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions
• Deliver performance insights and benchmarking to help clients understand their results and take action on growth opportunities
• Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction
• Partner with Sales, Product, RevOps, and marketplace/retailer teams on lifecycle campaigns, promotional initiatives, and strategic account planning
• Capture recurring customer feedback and channel it internally to influence the product roadmap and improve client experience
• Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business

Requirements

• 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments
• Proven track record of owning renewal and expansion targets with consistent quota attainment
• Hands-on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus

Skills

• Commercial acumen with strong deal execution, value-based storytelling, and confident negotiation skills
• Data fluency — able to interpret marketplace performance metrics and turn them into clear, actionable client recommendations
• Strong relationship management and communication skills, with the ability to engage and influence across multiple stakeholder levels
• Highly organized, capable of managing a large portfolio of accounts in a fast-paced, client-facing environment
• Collaborative by nature, with a structured approach to cross-functional problem-solving
• Fluent English (C2 level required)

Tools Used

• Salesforce
• Microsoft Office Suite
• Google Suite
• Slack
• Trello
• Zendesk
• Jira

Benefits

Health & Wellness

• Comprehensive Health, Dental & Vision Insurance from day one
• Life insurance and disability coverage included
• ClassPass membership — 10 monthly credits courtesy of Mirakl, plus discounted access to 40,000+ gyms & wellness

Commuter Benefits

• Commuter benefit options for office-based employees, with a focus on sustainable transport

Work-Life & Environment

• Hybrid work policy: 1 remote day per week
• Weekly Tuesday lunches in the Boston office
• Boston HQ at 100 Summer St. with free barista (8am–2:30pm), free gym access, collaboration spaces, private call booths & weekly yoga

Time Off

• 25 days paid vacation per year (up to 80 hours rollover)

Family

• 16 weeks fully paid parental leave for birthing parents; 8 weeks for non-birthing parents

Pay

Reasonably estimated annual On-Target Earnings (OTE) range: $93,750 USD - $118,750 USD. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Starting compensation within this range will be based on relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity.