Account Manager | Mid-Market

About the role

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

Responsibilities

• Build and nurture strong relationships across 150+ new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Requirements

• Minimum 4 years of new business sales or account management experience in a B2B organization
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup

Qualifications

• Bachelor’s degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools

Skills

• High agency and high urgency
• Understanding of high-stakes, data-dense environments
• Ability to anticipate customers' needs
• Strong relationship-building skills
• Effective communication and interpersonal skills
• Project management and time management skills
• Adaptability and understanding of change
• Familiarity with sales tools and metrics

Benefits

• Full-time Ramp Employees (Global): Flexible PTO, Unlimted AI token usage, Centralized home-office equipment ordering, Health and wellness stipend, Budget for intra-office travel, Weekly coffee stipend, United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents, One Medical annual membership, Fertility HRA (up to $10,000 per year), Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, Pet insurance, In-office perks: lunch, snacks, drinks, and more, Relocation support to NYC or SF (as needed)
• Canada: Group medical, dental, and vision coverage through Sun Life, Life, AD&D, and disability coverage, Fertility drug coverage (up to $4,000 lifetime), Group Retirement Plan with employer match (RRSP + DPSP), Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• United Kingdom: Private medical insurance through Freedom Elite, Virtual GP and at-home care via eMed x Livi, Workplace pension through Penfold, with salary sacrifice option, Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay