Account Manager - Mid Market

About the Role

The Account Manager is responsible for driving revenue growth by managing strategic accounts, long-term client relationships, and developing key new stakeholder relationships. This role will focus on up-selling and cross-selling existing solutions to our Mid Market customers in Private Practice, Hospital/Health Systems, Home Health, and other healthcare markets as we grow. Mid Market customers are identified as customers that spend between $5K to $99K in recurring revenue with Medbridge.

Responsibilities

• Lead retention and expansion efforts while meeting or exceeding quotas.
• Identify key strategic accounts to build growth plans with customers for execution.
• Maintain a deep understanding of the customer business environment and identify ways Medbridge can assist clients in solving their top challenges through our solutions.
• Nurture executive-level relationships and guide stakeholders through decision processes.
• Support a consultative approach to understand organizational structure, key decision-makers, procurement processes, IT systems, and document workflow.
• Deliver Impact Reviews to top accounts, reviewing utilization and informing on product releases and roadmap items.
• Develop and execute strategies to grow accounts by uncovering new use cases and stakeholders.
• Manage time effectively to focus on activities that lead to achieving renewal and expansion targets.
• Lead communication with internal teams to prioritize activities related to strategic approaches with key organizations.

Requirements

• 8+ years of Account Management Experience for SaaS solutions.
• Experience selling to or working within the healthcare industry, preferably health systems.
• Proven track record of successful customer engagements with VP and Executive-level stakeholders.
• Strong foundation in strategic and tactical selling of solution sales.
• Ability to identify new use cases and collaborate with Product and Strategy teams to define requirements.
• Excellent presentation and negotiation skills.
• Experience using Salesforce, Tableau, and Pendo is preferred.
• Some travel required.

Qualifications

The ideal candidate will have a strong background in SaaS account management, particularly within the healthcare industry, and a proven ability to engage with executive-level stakeholders.

Skills

• Strategic account management
• Solution selling
• Executive relationship building
• Consultative selling
• Time management
• Cross-functional collaboration

Pay

Salary Range: $90k base, OTE: $135k

Our Values

• Excellence: We strive for the highest standards in everything we do, pushing boundaries and continually reimagining patient care.
• Fortitude: We embrace ambitious projects with confidence, persevere through challenges, and focus on progress over perfection.
• Service: We are dedicated to our colleagues, customers, and patients, ensuring our work has a lasting impact on healthier lives.

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities, and experience. We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.