Account Manager- Mid Market

About the role

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. With 15 years serving Acute, Post-Acute, and Ambulatory settings, Medbridge serves 4,000+ organizations, 360,000+ healthcare providers, and 15 million patients annually. Its solutions are used by 9 of the top 10 largest hospitals and health systems, 9 of the top 10 largest private practices, and 6 of the top 10 largest home health agencies. Medbridge’s mission is to help everyone move well, feel well, and live well. The Educate platform is built in‑house by 600+ named instructors, many of whom authored the guidelines clinicians follow. The Care platform delivers home exercise programs, patient education, clinical pathways, remote therapeutic monitoring, and outcomes collection within existing workflows. As a remote‑first company, Medbridge hires only in the following states: AZ, CO, FL, GA, ID, IL, KS, MA, MI, MN, MO, NH, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. The Sales team is expanding and seeks an enthusiastic Account Manager.

Responsibilities

• Lead retention and expansion efforts while meeting or exceeding quotas.
• Identify key strategic accounts to build growth plans with customers for execution.
• Maintain a deep understanding of the customer business environment and identify ways Medbridge can assist clients in solving top challenges through its solutions.
• Nurture executive‑level relationships and guide executive stakeholders with varying needs through decision processes.
• Support a consultative approach to understand organizational structure, key decision makers, procurement processes, IT systems, and document workflow.
• Deliver Impact Reviews to top accounts to review utilization, inform on recent product releases, and share future roadmap items.
• Develop and execute strategies to grow accounts by uncovering new use cases and stakeholders.
• Manage time effectively, focusing efforts that drive renewal and expansion targets.
• Lead communication with internal teams to prioritize activities related to strategic approaches with key organizations.

Requirements

• 8+ years of Account Management experience for SaaS solutions.
• Experience selling to or working within the healthcare industry, preferably health systems.
• Proven track record of successful customer engagements with VP‑ and executive‑level stakeholders.
• Strong foundation for strategic and tactical selling of a solution sale.
• Ability to identify new use cases and collaborate with Product and Strategy teams to define requirements.
• Excellent presentation and negotiation skills.
• Experience using Salesforce, Tableau, and Pendo is preferred.
• Some travel required.

Pay

Salary Range: $90k base, OTE: $135K